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Could not initialise Java Access Bridge support - Failed to load Java Access Bridge DLL

JB4128
Level 3
We have a Blue Prism automation that runs daily, usually with no exceptions that uploades files to a website.  However it gets an intermitant error:

"ERROR: Internal : Failed to perform step 1 in Navigate Stage 'Attach' on page 'Attach' - Could not initialise Java Access Bridge support - Failed to load Java Access Bridge DLL. The file could not be found in any of the following expected locations -
Application Directory: C:\Program Files\Blue Prism Limited\Blue Prism Automate\WindowsAccessBridge-32.dll
System Directory: C:\WINDOWS\SysWOW64\WindowsAccessBridge-32.dll
Windows Directory: C:\WINDOWS\WindowsAccessBridge-32.dll
Current Directory: C:\WINDOWS\system32\WindowsAccessBridge-32.dll"

For some reason the WindowsAccessBridge-32.dll file goes missing.  We are able to fix the problem by copying the WindowsAccessBridge-32.dll into the c:\windows\syswow64\ folder of the run time resources whoever the problem keeps reoccuring every month or so.  Has anyone had this problem and fixed it so it doesn't keep happening?





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Jodi Bates
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10 REPLIES 10

Hi Walter,

We are facing the same issue now.Do you have fix for this?