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Decipher Get Metadata: Login failed for user

aris.villa
Level 2

Hi, 

We encountered an error "Login failed for user:" while getting the Batch Metadata in Decipher.  We've been troubleshooting this issue for the past weeks but could not get it to work.  

Has anyone encountered this issue and any solution?

Get Metadata.png

2 REPLIES 2

Looks like credentials are incorrect to what was entered during installation. With correct credentials it works and does not throw this error

aris.villa
Level 2

Hi Tejaskumar, 

Thanks for the reply.  

It was our RPA Lead who installed the decipher for our group, as such I am not sure installation part was it. 

Are you referring to the installation of "Install Decipher server" where it needed to have decipher licensing and the 

arisvilla_0-1720599279354.png

arisvilla_0-1720599482284.png

Thanks for the help in advance.