Form Submission do not create an Item in queue.

[NikitaShuliak]

Good Day, Everybody!

I am doing Interact Foundation Course in University. I faced up with the problem.

To begin with, it is necessary to mention that i create 2 VM one of which is holding database and other is holding everything else. Yesterday, when i fully configured Interact, i created a small form from "Install Interact Guide" and it worked fine: i submitted a form and the queue item element appeared.
Today, while doing Foundation, i create a process which uses "Get From Schema" and "Create Submission" actions. It`s not give any error or warning while processing and successfully creates a submission which i can view from interact. BUT, it`s not create an item in queue. 
I tried to restart VM, restart servers, refresh the database. 
I do not know what the problem and i give up. Maybe someone can explain and help me with this.

Screen of Process.

Scree of Form Submission.

Thanks in advance!

​​

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Nikita Shuliak
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[ramprasad.gajula]

Hi Joe,

Is it possible to remove default uppercase letters( interact api host name) in upcoming versions.

Please find the below image for your reference.



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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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[joefarr]

Good point Ram, it does say that uppercase letters aren't supported but it's a little confusing. 

Leave this one with me.

Cheers

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Joe Farr
Product Consultant
Blue Prism Limited
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[ramprasad.gajula]

Hi Joe,

Thank you for your response.

 If we selected uppercase letters wrongly while installing Blue Prism Interact, is there any workaround to overcome this issue without reinstalling Blue Prism Interact ?  

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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[joefarr]

Hi Ram

I believe there are ways to do so, and support@blueprism.com will be better placed to help you, but I think the easiest way would be to reinstall, I'm afraid.

Cheers

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Joe Farr
Product Consultant
Blue Prism Limited
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[ChristinaMorale]

As mentioned, the easiest solution is to perform reinstall but if you wish to manually make the changes, it must be done in the following areas:

-IIS application bindings for each page

-Appsetting.json files for all applications (change all domain names to lowercase)

-Windows hosts file mappings

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Christina Morales
Senior Support Engineer
Blue Prism
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[ramprasad.gajula]

Hi Christina,

Good Day !

Thank you for your response.

I changed host file and changed bindings in IIS before reinstalling interact, but no luck.

Do we need to change anything in ssl certificates?

May I know which appsetting JSON file need to change ?


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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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[Deep.Shah]

Hi Team,

I have tried to follow the steps mentioned here, but am unable to get queue item created, upon form submission from portal or blue prism itself.

Any suggestions?

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Deep Shah Senior Developer/Mentor
Senior Developer/Mentor
Smart Automation Services
Asia/Kolkata
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[ramprasad.gajula]

Hi Deep,

Try to recycle the interact, interact api and lada websites in IIS Manager.

Note : Do not recycle other than above sites.

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Ram Prasad Gajula
Software engineer
EY
Bangalore
+919704497828
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[zdenek.kabatek]

Hi, Deep,

can you check the logs in the following folders:
1. "c:\Program Files (x86)\Blue Prism\Interact Remote API\Logs_InteractRemoteApi" 
2. "c:\Program Files (x86)\Blue Prism\Hub\Logs_Hub\"
3. "c:\Program Files (x86)\Blue Prism\Interact\Logs_Interact"

You may find some useful information there.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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[Tejaskumar_Darji]

Can this query be added to the Interact troubleshooting guide since multiple users would end up here with this query.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji
Sr. Consultant-Technical Lead
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