Getting an error about maxiumu concurrent sessions permitted.

[TracySchultz]

This is the full error  I'm getting "Task: Login - Session creation failed on resource 'RPARUN1': Failed to create session on RPARUN1 - The requested operation is not permitted, because the license currently in use does not permit it.The maximum number of concurrent sessions permitted by the"

Our license allows two sessions and from what I can see there are no active sessions running. Can anyone suggest some troubleshooting items I can do to ascertain what is causing the issue? Everything was running fine on Friday.

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Tracy Schultz
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[gmarquez]

@Dave Morris Yes, warning shows up in the control room if the specified warning time has been exceeded and the process is still running.  So, yes, the process could still be running and listed as so in the database.

You can read more about it here: http://portal.blueprism.com/customer-support/support-center#/path/1171547642
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Gabe Marquez
Technical Support Engineer
Blue Prism
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[TracySchultz]

@gmarquez here's what I'm seeing on the dashboard.

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Tracy Schultz
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[TracySchultz · Accepted solution]

I resolved this and in case anyone has this issue in the future here is what I did.

1. Logged into the server we have that runs BluePrism
2. Opened up services in Windows
3. Restarted the Blue Prism Server service
4. This allowed me to run my services again

As I'm not an expert I can't say for sure but I'd hazard a guess this cleared the cache and something was hung up in there.

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Tracy Schultz
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[david.l.morris]

@gmarquez What I'm saying is that the Status doesn't show up as '8' in the DB when Control Room says Warning, but Status does show up as '7' in the DB when Control Room says Stopping, for example. So I'm confused what the benefit is of giving a status number of 8 when that isn't used.

I'm derailing the thread. I just wanted to reply because it didn't seem we were on the same page.​

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Dave Morris
Cano Ai
Atlanta, GA
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