HUB Not Working

[Ansar_AhmedAtta]

Hello Everyone,
I have installed HUB with all pre-requisite check but when I am trying to access it via browser it is giving me :-

HTTP Error 502.5 - ANCM Out-Of-Process Startup Failure

Common solutions to this issue:

• The application process failed to start
• The application process started but then stopped
• The application process started but failed to listen on the configured port

Troubleshooting steps:

• Check the system event log for error messages
• Enable logging the application process' stdout messages
• Attach a debugger to the application process and inspect

Also, when I checked my event logs I got this,

Application: dotnet.exe
CoreCLR Version: 4.700.20.11803
.NET Core Version: 3.1.3
Description: The process was terminated due to an unhandled exception.
Exception Info: Microsoft.Data.SqlClient.SqlException (0x80131904): CREATE DATABASE permission denied in database 'master'.

Application '/LM/W3SVC/2/ROOT' with physical root 'C:\Program Files (x86)\Blue Prism\Authentication Server\' failed to start process with commandline 'dotnet .\ImsServer.Web.dll' at stage 'PostStartCheck', ErrorCode = '0x8027025b', assigned port 16238, retryCounter '1'.

Please help me solve this issue.

Thanks,
Ansar

[AndreFerreira]

Hello Ansar,

I think I'm having the same issue you had at the beginning. Can you please share how you solved the issue in application pool in IIS?

Thanks,
André

[Anastasiya__Ilgova]

Hi both, what was the issue with IIS pool and how did you fix it? We are facing the same problem with installing HUB 5.1. Please give us some hint how did you fix it?