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Issue with Login Agent - Named pipe handle is invalid

Anonymous
Not applicable
€‹We see the following error quite often, when trying to login in to our virtual machines using the BP Login Agent: "ERROR: Internal : Could not execute code stage because exception thrown by code stage: Named pipe handle is invalid" Inspecting the code of the Login Agent BO, it is clear that the problems is related to access the named pipe "BluePrismCredentialProviderPipe" Can anyone explain why this happens? I suspect that it might have something to do with the persmission level of the system user running the Login Agent (it needs access to the named pipe). But I might be off track here. We are calling the LogOn action in the Login Agent BO with the correct parameters. We know this, because it does log on to some machines almost without problems. An important point is that our machines run on Microsoft VDI(as far as I know), which is not recommended, but it does work quite well, as long as we have a continous RDP connection, and our IT-department is less than flexible about the choice of VM technology. However, when this error occurs we have made sure that the machine is freshly rebooted, and that no RDP connection has been established at any time since boot. Any input is much appreciated.
3 REPLIES 3

Anonymous
Not applicable
I'm part of Nicolai's Team, and we now know a little bit more about the problem. The issue seems to be with the 32 bit version of the Login Agent. Only the machines running the 32 bit version of Login Agent have the issue described above. We plan to solve it by simply installing the 64-bit version instead.

TomBlackburn1
Level 7
One of our customers is also experiencing this issue. Is seems the exception is thrown when trying to authenticate to windows. I plan to spend the day looking into this for them, so if i also find any resolution, I'll post. However as Indika has said, it may be a that they are using the incorrect version. Looking in the Login Agent documentation it does state -""It is essential that the correct one is used for the target system"" -Tom

TomBlackburn1
Level 7
HI Karri, I had the same issue, this was resolved after upgrading the Blue Prism installation to 64bit as the client was using a 64bit Login Agent. Are you using the 64bit version of 5.0.11? Tom.