Load Balancer Issue for BP App Servers

[sastharpa]

Unable to access the BluePrism app server URL via Load balancer, it keeps loading without any response

URL: https://inteauto.corp.domain.com:8199/bpserver

We have Load balancer(End to end SSL) configured to access the BluePrism servers(2 nodes), SSL cert has been added to both the NLB and App servers, also same encryption key has been used on both the ndoes . Cert details are below

CN: inteauto.corp.domain.com (NLB DNS)

Organization: domain, Organization Division: IT, State = Kuwait, Local: Kuwait, Country: KW

Subject Alternative DNS: appser1.corp.doman.com, appser2.corp.domain.com

Note both the application URLs are accessibly with the direct link. 

Kindly advise, throw some insights.

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LAKSHMIGANESH Velayudham
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[Mukeshh_k]

Hi @sastharpa     

Have you tried logging in a Ticket with BP support ? This seems more of to do with Infra/Network related configs, I am sure SS&C Blueprism Support Team would be of great help, Try logging in a ticket on below contact points.

https://support.blueprism.com/en/support/login or drop an email to support@blueprism.com 

Additionally you can refer : https://bpdocs.blueprism.com/z-pdf/bpe/load-balancing/en-us/blue-prism-6-load-balancing-reference-guide.pdf

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Kindly up vote this as "Best Answer" if it adds value or resolves your query in anyway possible, happy to help.

Regards,

Mukesh Kumar - Senior Automation Developer

NHS England, United Kingdom, GB
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