MAPIEx Fail to Send Email

[EricLiu]

Hi, I am trying to use MAPIEx to send email. It sometimes works, sometimes not. When it is not working, it will give a error message: "Failure in Send Mail function of Blue Prism Extended MAPI Automation. Failed to access message store" Shutting down and re-opening Outlook will solve the problem, but only like 50% of the times. Also it is not a viable solution when the bot is up and running with scheduler. I have done some searching on the internet and it seems a lot of people are having this same problem. Does anyone here has a stable solution? Many thanks!

[AmiBarrett]

The most stable solution is to swap MAPIEx for the Outlook VBO. You can get this either on the Digital Exchange or in a fresh BP6 install.

[EricLiu]

Do you mean NEOOPS MS Outlook VBO? https://digitalexchange.blueprism.com/dx/entry/3351/solution/neoops-ms-…

[ChristianJuhl]

Had the same problem. Disabling 'Cached Exchange Mode' under Email Account Settings in Control Panel fixed it for me. However, I agree with amibarrett that switching to the Outlook VBO is a better solution.

[AmiBarrett]

I meant the Blue Prism one. https://digitalexchange.blueprism.com/dx/entry/3439/solution/ms-outlook… I just downloaded the NEOOPS package for comparison. It has a couple actions that the Blue Prism one doesn't, but I think the one from Blue Prism is better in terms of configurability OOB and in documentation.

[EricLiu]

Hi amibarret, Do you know how to manually import libraries to Blue Prism path? I tried to use Blue Prism Outlook VBO, there is an error at initialize stage, InitialiseStage1ErrorValidateCompiler error at top section line -6: could not find library 'Microsoft.Office.Interop.Outlook.dll'No I would assume in my case I am missing the whole Microsoft.Office.Interop. How can I fix this? I know it seems to be a very simple issue, but I cannot figure out a way to solve this problem... When working with Python, pip install will solve this kind of problem. Working with Java, Eclipse will handle this. Working with C#, Visual Studio can handle this. With Blue Prism, it is so hard...

[AmiBarrett]

You can either change the include path to this, or copy the file from here to the folder Blue Prism lives in: C:\windows\assembly\GAC_MSIL\Microsoft.Office.Interop.Outlook\15.0.0.0__71e9bce111e9429c\Microsoft.Office.Interop.Outlook.dll The version number might change based on your environment, but that should at least point you in the right direction if the path is invalid.