Hello Kevin,
They way I understand it is:
- Happy Path(Foreseen) - Where the digital worked executed the case end-to-end exactly the way it was intended yielding a successful outcome.
- Business Exception (Foreseen) - Where the digital worker encountered a scenario that was deemed out of scope for it to handle and required manual intervention and it successfully identified it and executed the steps for a manual handover.
- System Exception (Unforeseen) - Where the digital worked was unable to proceed with the automated steps due to unknown system issues. Could be from the BP platform or from the target applications.
Some customers prefer to go deeper on error classification such as Validation errors, internal exceptions etc. but broadly speaking they can all be classified into the above three.
Regards
Harpreet
