23-06-21 03:27 PM
Answered! Go to Answer.
23-06-21 06:42 PM
23-06-21 04:18 PM
23-06-21 06:13 PM
23-06-21 06:42 PM
24-06-21 04:11 PM
Hi Ved,
if you mean use work queues for case data as MultiBOT architecture then I would say always Yes - use a work queue when you have case data to handle regardless if 1 bot is sufficient. You have audit, retry, multi stage handling with status and analytic tagging in addition to scalable with multi bots. There is almost no disadvantage 🙂
Peter
25-06-21 08:26 AM