My Batch is stuck at "Waiting for Image processing"

[TejendraBandaru]

Hi All,

We have setup Decipher using Multi environment and when i push the documents for the very first time, the status of the batch remains as "Waiting for Image Processing" and does not move further. 
Below is the sample screenshot.

As per the troubleshooting link (StackPath) found in the forums, i have followed the 4 steps and found that
1. Image processing client is running in task manager
2. Automated client manager service is running.
3. Image processing is not turned off.
4. Regarding the screenshot, i get different info when i run SsiImageProcessingClient.exe file. Below is the screenshot. 
{Screenshot-1 Attached}
This screenshot is different from what is given in the trouble shooting document which is -
{Screenshot-2 Attached}
Still I am facing the issue of "Waiting for Image processing." We have restarted all Decipher and RabbitMQ services but no luck. 
Request anyone to please let me know what else needs to be done for the Image processing to perform.

Thanks in advance.

[TejendraBandaru]

Adding attachments here

[BenLyons]

Hi Tejendra,

I had a similar error once, though it was where I had changed the details of the "generaluser". 

The Decipher clients all use the "generaluser" to process documents, this username and encrypted password is stored in each config file (C:\Program Files (x86)\Blue Prism\Decipher Automated Clients\SsiDataCaptureClient.exe.config) as follows:

<?xml version="1.0" encoding="utf-8" ?>
<configuration>

  <startup>
    <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5" />
  </startup>

  <appSettings>
    <add key="ServerIp" value="127.0.0.1" />
    <add key="ServerPort" value="12543" />
    <add key="UserName" value="generaluser" />
    <add key="Password" value="enc:AQAAANCMnd8BFdERjHoAwE" />
    <add key="ConnectionRetrySeconds" value="120" />
    <add key="MaxWorkerCount" value="-1" />
    <add key="EnableBorderLineRemoval" value="false" />
    <add key="OcrSdkLogVerbosity" value="3" />
    <add key="LogRoot" value="${specialfolder:folder=LocalApplicationData}" />
    <add key="LogPath" value="${CompanyName}/ImageProcessingClient/Logs" />
    <add key="LogLayout" value="${longdate} [${processid}-${threadid}] ${level:uppercase=true} | ${message} ${exception:format=tostring}" />
    <add key="LogsKeepForDays" value="30" />
    <add key="MinLogLevel" value="Debug" />
  </appSettings>

</configuration>​

Double check that the username and password are up to date.