Need to create servicenow incident from BLueprism

[Naga_Prasanthi1]

Hi Guys,

I'm new to Blueprism. I need to create an incident in servicenow from Blueprism. Can anyone please guide me.
Blueprism Version:BP V6.4.2
Regards

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Naga Prasanthi Ch
AST
TCS
Asia/Kolkata
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[DavidClark]

Have you looked into web service calls to servicenow? also you can navigate in the browser to 

https://<instance name>.service-now.com/nav_to.do?uri=incident.do?sys_id=-1​

This will open a new incident record which you should be able to fill in.



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David Clark
Technical Architect
Avanade
America/Los_Angeles
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[_Amlansahoo]

Hi Naga,

You have to call it using web services. Means Servicenow team can build one API. Using blue prism you ca call it or you create tickets for each issue as well.

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Amlan Sahoo
RPA Consultant
Equinix
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[ManasaTangutur1]

Hi Amian Sahoo,

Can you please explain in detail how can we create a new incident using WEB API links in blueprism. Also, looking for how to retrieve incident details but we are unable to get the output correctly because of JSON Format.

Thanks,
Manasa.

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Manasa Tanguturu
Associate Consultant
Capgemini
Indian/Chagos
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[AlexanderMarlow]

Hi Naga,

We also have ServiceNow skills in our DigitalExchange (DX). You might want to take a look ther. This is one example: https://digitalexchange.blueprism.com/dx/entry/9648/solution/servicenow-change-management-skill

Best,
Alex

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Alexander Marlowe
Blue Prism
Blue Prism
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[lookman · Accepted solution]

Hi Naga.

There is a specific DX ServiceNow skill for creating incidents. https://digitalexchange.blueprism.com/dx/entry/9648/solution/servicenow-incident-mgt--skill

jack

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Jack Look
Sr Product Consultant
Blue Prism
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