Not able to perform click action

[NikitaSingh]

Hi Team,

I am trying to access a Tableau report through Blue prism. I need to add a filter by clicking the drop down, removing ALL filter by clicking the checkbox and clicking 2019 checkbox.

I am able to identify and highlight the element which gives the dropdown menu on clicking.
But while running the process, the element does not get clicked and the process gets completed without any error.

I am expecting at least it should throw an error that element not found or something.

Has anyone faced similar issues? Please help me with your findings.

Thanks

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Nikita Singh
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[michaeloneil]

Hi Nikita

I'm assuming this is related to HTML application? Are you using html to identify the button to click? This can be a slight limitation with this type of spying, the majority of buttons will work fine but some, usually ones with a drop down, have this problem. I would suggest using AA or UIA to spy this button and use html for the drop down. This usually works for me.

Hope this helps 🙂

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Michael ONeil
Technical Lead developer
Everis Consultancy
Europe/London
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[NileshJadhavBP]

Hi Nikita,

You have to use different spying mode like if are using Win32 spy mode then try AA

if AA is not work spy that element with UI mod.

Thanks
Nilesh

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Nilesh Jadhav
Senior RPA Specialist
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[NikitaSingh]

Hi Michael and Nilesh,

I have tried to spy the elements using other modes, but the element just does not get identified in any mode other than browser mode.

Thanks

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Nikita Singh
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[michaeloneil]

When you say you cant identify it using another spy mode do you mean BP can't identify it at all or do you mean after you have spied the element and try to run the process it cant find it? If you are having trouble spying the element try adjusting the attributes to help better identify the element. 

If you are using UIA to spy the button have a look at the ID attribute and see what the value is, if it is a random value of numbers and letters or it has a button name followed but a number then this could be the problem. You can try deselecting the ID or you if it has a name with a number value at the end change this to be a wildcard and replace the number with *. With buttons in HTML you can find the ID element can change every time you run the process or whenever the screen is refreshed/updated. For example if the ID is ButtonElement_28 when you spied it then the next time the application runs it could be ButtonElement_62 and the process wont find it but if you make it ButtonElement_* then the number is wildcard and this should resolve this.

Hopefully this was clear, can you provide maybe some screen shots of the application modeller when you are spying it so we have a better understanding of what the problem might be?

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Michael ONeil
Technical Lead developer
Everis Consultancy
Europe/London
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[NileshJadhavBP]

Hi Nikita,

I think you have configured that app as browser application.

Please pass command line parameters "–-force-renderer-accessibility" in application modeler & try you will be able to access UI mode

Thanks
Nilesh Jadhav 

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Nilesh Jadhav
Senior RPA Specialist
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[bruce.liu · Accepted solution]

Hi Nikita,

You may need to devise some other ways to work with a dropdown list. I assisted a community user in the following thread. Hope it may give you some idea on the possibilities.

https://community.blueprism.com/communities/community-home/digestviewer/viewthread?MessageKey=0cb6c4b8-788b-422a-b5dc-dbd275c4134a&CommunityKey=3743dbaa-6766-4a4d-b7ed-9a98b6b1dd01&tab=digestviewer#bm...

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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[Jatin__Kalra]

Hi Nikita,

Is your problem resolved.

With me I am able to select value and all but that drop down is not closing. I tried to click on window center, Activateapplication and right click on some coordinates but all this steps working fine in Attended mode but in unattended mode its not working. This only implies with drop down only rest 4 are working fine.

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Jatin Kalra
Manager
Genpact
Noida UP
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[LakshmiNarayan3]

Hi Jatin

Can you manually check if you are able to close the drop-down after selecting the value by pressing escape key or tab , if it is possible then try that by sending keys

Regards

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Lakshmi Narayana
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