Hello Community,
We are currently experiencing severe performance issues in our Blue Prism environments and hope someone here has encountered similar challenges and can share a solution. The issues are as follows:
Performance Issues in the Control Room:
- Dragging processes is extremely slow.
- Input fields (e.g., when starting a process) load very slowly.
- Callback messages are not received, leading to pop-ups.
- Logs cannot be accessed.
Problems with Processes and Objects:
- Opening and saving processes and objects takes an excessively long time.
Difference Between Test and Production Environments:
- Our test environment is approximately 10 times slower than production, while production itself is barely usable. This makes working in the test environment particularly challenging.
Actions Taken So Far:
- Tables in the database have been cleared, including the BPASESSIONLOG table.
- We are now retaining only the last 14 days of data in the BPASESSIONLOG table, but this has had no noticeable effect.
- Housekeeping scripts have been run as recommended by Blue Prism, but without any improvement.
- We contacted Blue Prism support, and they advised continuing to use the standard housekeeping scripts.
Question to the Community:
Has anyone experienced similar performance issues, particularly in the Control Room or when opening and saving processes and objects? If so, what steps or solutions have been effective? Are there specific optimizations in configuration, database, or infrastructure that we might be overlooking? Additionally, does anyone have tips for addressing the slowness in both the test and production environments?
Any help or suggestions would be greatly appreciated. Thank you in advance!
