Process stops running but does not Terminate

[StuartRedmore]

Hi all, We have very recently started experiencing an issue with processes running through Control room are in a status of €œRunning€, but when you check the log ( whilst running ) the log has stopped recording any actions, and if we remote log onto the resource to see what is taking place, the process has just €œstopped€ , the Automate.exe listener has not crashed and still shows the process as €œrunning€. It happens to different process performing different groups of actions at different times of day. The only common functionality shared by the last actions performed are: A smart wait ( various application items ) And A navigate stage with the action €œActivate Application€. ( the Application window question varies also ). Has anybody else experienced this issue and solved or does anybody have any ideas please?   Regards  

[BenKirimlidis]

Hi, We have also experienced this on and off.  Have not been able to diagnose the cause.

[John__Carter]

Worth raising a ticket with Support Stuart I think. Is there any chance the target app is displaying a pop-up warning, or maybe has frozen? Sometimes BP can get stuck when the target app either does not respond or displays a pop-up on a different thread to the one your object is manipulating. On more recent versions of BP there is a 'global timeout' field in application modeller that tells BP to give up waiting for a non-response after N seconds - maybe give that a go.

[BenKirimlidis]

IIRC this would sometimes happen to us on ver 6.2 when a file on a shared drive used by the robot was already open on someones computer.  BP seemed to have trouble with this.