Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Surface Automation. - Global mouse click centre

Go to answer
THAKUR_RANVEERS
Level 4

‎02-08-19 12:58 PM

Hi,

In the Remote desktop connection, I've have spied the region but when I use the global mouse click. it doesn't click on the region. I've also used click center option. How can this be resolved?

------------------------------
THAKUR RANVEER SINGH
RPA DEVELOPER
IBM
Asia/Kolkata
------------------------------
0 Likes
1 BEST ANSWER

Best Answers

Go to answer
RamonNunez
Staff
Staff
In response to AmiBarrett

‎08-07-20 03:41 PM

So if you are using global mouse click center it means that you are using region mode for the OK button. What i saw from the first is that form behind it had some different values, so region mode will look  for the image first of the main screen i would suggest to use coordinates option on this case instead of image search in the region mode. If you use image search on the main screen every time you go to it will be different.

------------------------------
Ramon Nunez
Customer Solutions Engineer
Blue Prism Software Inc
UTC
------------------------------

View answer in original post

0 Likes
11 REPLIES 11

Go to answer
AmiBarrett
Level 12

‎02-08-19 03:56 PM

Typically when you create a region to interact with, it creates two objects - a parent and a child. Which one are you using? It should have the child listed.

------------------------------
Ami Barrett
Lead RPA Software Developer
Solai & Cameron
America/Chicago
------------------------------
0 Likes

Go to answer
THAKUR_RANVEERS
Level 4
In response to AmiBarrett

‎02-08-19 04:19 PM

yes I using child element. but it is working when I run it from process studio. But when I run it from control room,Click doesn't work..

------------------------------
THAKUR RANVEER SINGH
RPA DEVELOPER
IBM
Asia/Kolkata
------------------------------
0 Likes

Go to answer
AmiBarrett
Level 12
In response to THAKUR_RANVEERS

‎02-08-19 04:31 PM

Are you sure the resource is unlocked?

------------------------------
Ami Barrett
Lead RPA Software Developer
Solai & Cameron
America/Chicago
------------------------------
0 Likes

Go to answer
THAKUR_RANVEERS
Level 4
In response to AmiBarrett

‎03-08-19 09:15 AM

I think yes , if you are asking about Remote Desktop connection it is unlocked .

------------------------------
THAKUR RANVEER SINGH
RPA DEVELOPER
IBM
Asia/Kolkata
------------------------------
0 Likes

Go to answer
avinash.nyamati
Level 2
In response to THAKUR_RANVEERS

‎03-08-19 04:37 PM

Hi Thakur,

When it is running fine in debug mode ( from process studio), please try giving 1 sec wait ( Use Sleep Action) before you click the element because when you run from control room the actions will be fast and sometimes there will be chances that the process will try to click element before it appears leading to exception.

Hope it helps 🙂

Thanks,

Avinash Nyamati

------------------------------
Avinash Nyamati
Blueprism Developer
Aviva
Asia/Kolkata
------------------------------
0 Likes

Go to answer
VivekSinha
Level 2
In response to avinash.nyamati

‎01-07-20 07:57 PM

Hello Everyone,

I am facing the same issue as Thakur Ranveer Singh. Global mouse click works on a spied region when running in debug mode, but does not work when run from Control Room. I have also provided a 1-second delay in addition to existence check wait. 

Additionally, the resource is unlocked since I have run multiple applications from Control Room.

Kindly provide a solution for this issue.

Regards,
Vivek Sinha

------------------------------
Vivek Sinha
------------------------------
0 Likes

Go to answer
AmiBarrett
Level 12
In response to VivekSinha

‎01-07-20 08:04 PM

Are you developing in the same resolution that the VM is in?

------------------------------
Ami Barrett
Sr Product Consultant
Blue Prism
Plano, TX
------------------------------
0 Likes

Go to answer
VivekSinha
Level 2
In response to AmiBarrett

‎01-07-20 08:11 PM

Hi Ami,

Yes, its in the same resolution. In-fact, I am successfully able to spy regions in other parts of my project. The issue occurs when a dialogue box pops up and I am unable to click OK within the dialogue box.

Regards

------------------------------
Vivek Sinha
------------------------------
0 Likes

Go to answer
VivekSinha
Level 2
In response to VivekSinha

‎01-07-20 09:39 PM

Hi All,

I am attaching a video with the above mentioned error which will help you understand my issue.

Regards
Vivek Sinha



------------------------------
Vivek Sinha
------------------------------
0 Likes