Unable to create database connection

[MatíasRamírez]

Hi, today we were trying to update Blue Prism version from 6.4.2 to 6.10.5 due to the changes that will ocurre on 2023. The update went well, but after that we needed to go back to the old version but for some reason we cannot connect, this pop up shows when we open automate.exe.


Then shows this error.

The problem is when we try to configure a connection it doesn't let us, any ideas what could it be?


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Matías Ramírez
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[michaeloneil]

Hi @Matias Ramirez

So I understand the problem you have updated the server machine and upgraded the database as you did this and now you have installed an older version of BP and trying to connect to the database and server? Unfortunately this isnt something you can do if you have upgraded the DB and server then you would need to completely unstall the server and roll back the database or delete the instance of it. Then reinstall the BP application, the server and create a new database for the older version. If you have upgraded the BP server and database and you are trying to connect a resource machine to this using an older version of BP then unfortunately this also is not possible you would need the same version of blueprism running for the server and resource machines.

If uninstalling all of the database and server isnt an option then I would say upgrade your resource machines to the new version of BP. As you are moving from 6.4 to 6.10 then its unlikely that there will be much, if any, impact on your processes or objects.

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Michael ONeil
Technical Lead developer
NTTData
Europe/London
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[MatíasRamírez]

I forgot to explain that we were using a clone of BP data base. In the end we decided to reinstall everything like you said and now is working.

Thanks for response and time!

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Matías Ramírez
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