Unable to mark queue items as exception

[Manoj_kumarNunn]

​Hi,

We are facing a weird issue in blue prism while marking queue items as exception. We are facing this problem while marking them as exception manually and from runtime resource as well.

Thanks,
Manoj

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Manoj kumar Nunna
Senior Developer
Tyson Foods
Asia/Kolkata
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[JamesMarsh]

By manually you mean, running the interactive client, navigating to control room, selecting a work queue, finding the work queue item, right clicking and selecting "Mark selected case and exception" e.g.

and also when marking an item as exception from within a running process?

If so, this looks like a permissions issue; perhaps a strange combination of permissions within the Blue Prism internal roles or a database level permission. I would highly recommend raising a support ticket for this and attaching all the relevant information to the ticket, to do so click here

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James Marsh
Technical Consultant
Blue Prism
Europe/London
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