Unable to see the session log of the process in staging environment

[HaarighaarenGunalan]

Hi,

I’m currently facing an issue with Blue Prism 7.1 where I am unable to view the session logs. I have already checked the user roles and permissions, and all appear to be assigned correctly.

Has anyone encountered a similar issue or could provide guidance on resolving this?

[Tejaskumar_Darji]

Could you please check if your process and object have logging enabled?

[steven.boggs]

There is a known issue in older versions of Blue Prism (including 7.1) where Session Logs fail to be produced once the DB table BPASessionLog_NonUnicode reaches 2.1 billion records. You might check this table to make sure it doesn't contain an excessive amount of rows (20-30 million is about the acceptable rowcount for a Production database) and migrate or clear down the data if it does.

This issue and a suggested workaround is documented here as BP-2503 and is fixed in 6.10.6 and 7.3+ of BPE.