- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
11-10-21 01:37 PM
Hi All.
When I go to the "Users" page on Decipher Admin Panel, the displayed list of users is empty and I get the following error: "Unable to validate the roles or permissions of user 'generaluser': The received response is for different requestUnable to validate the roles or permissions of user 'reportuser': The received response is for different requestUnable to validate the roles or permissions of user 'inputuser': The received response is for different requestUnable to validate the roles or permissions of user 'ocruser': The received response is for different requestUnable to validate the roles or permissions of user 'admin': The received response is for different requestUnable to validate the roles or permissions of user 'verifyuser': The received response is for different request".
I tried restarting Decipher services, but it didn't help.
------------------------------
Yuliya Yakubenko
------------------------------
Answered! Go to Answer.
Helpful Answers
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-12-21 11:56 AM
------------------------------
Yuliya Yakubenko
------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
11-10-21 01:47 PM
Is there any change to the "generaluser" password recently? If so, suggest resetting the "generaluser" password in all the automated clients configuration files.
Default installation location of this files is C:\Program Files (x86)\Blue Prism\Decipher Automated Clients
Restart the server once after these changes and test.
Best regards,
Krishna
------------------------------
Krishna A
Blue Prism
------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
11-10-21 02:10 PM
------------------------------
Yuliya Yakubenko
------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
13-10-21 01:43 PM
What credential are you using to log into Decipher and what kind of access does it have?
Thanks
Ben
------------------------------
Ben Lyons
Product Consultant
Blue Prism
UK
------------------------------
Principal Product Specialist - Decipher
SS&C Blue Prism
UK based
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
13-10-21 02:05 PM
------------------------------
Yuliya Yakubenko
------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
13-10-21 04:09 PM
Have you deleted or updated any of the users, either their access, username or password? If yes, please can you elaborate?
Thanks
------------------------------
Ben Lyons
Product Consultant
Blue Prism
UK
------------------------------
Principal Product Specialist - Decipher
SS&C Blue Prism
UK based
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
13-10-21 04:16 PM
------------------------------
Yuliya Yakubenko
------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
14-10-21 08:01 AM
That's very strange. If you haven't already, I would recommend trying an uninstall, then reinstall, it may be that something went wrong during this process. The database will be unaffected by this, so you won't lose any of your DFD's, etc.
If this isn't suitable or doesn't work, please raise a support ticket so we can take a closer look.
Thanks
------------------------------
Ben Lyons
Product Consultant
Blue Prism
UK
------------------------------
Principal Product Specialist - Decipher
SS&C Blue Prism
UK based
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-12-21 11:56 AM
------------------------------
Yuliya Yakubenko
------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
08-12-21 02:24 PM
jack
------------------------------
Jack Look
Sr Product Consultant
Blue Prism
------------------------------
