We found that a limitation of Blue Prism is that it does not capture that any work (ie worktime) has been performed on a workqueue item when it is put back to the queue as 'Pending'.
In other words, Blue Prism does not account for worktime on a Queue Item if it is locked, processed partially, and subsequently unlocked without marking it as Completed or Exception. The 'worktime' field within the BPAWorkQueueItem Database table only accounts for the last touchpoint of any workqueue item (the time between the Start Time of the 'Get Next Item' action and the End Time of the 'Mark Complete' / 'Mark Exception' actions)
Unfortunately, this means that we can't accurately determine how long it took to process a workqueue Item if it is touched (picked from the queue) multiple times.
Can an enhancement be made to the product such that the Worktime field from the BPAWorkQueueItem table accounts for all time where the item was locked?
Thank You
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Nicolas Payeur
Manager
Reveal Group
America/New_York
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