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error while installing BP Process Intelligence

Sushmitha.C
Level 3

while trying to install Process intelligence getting below error 
11604.png

on error log found below error 

CustomAction OnsiteDbInit returned actual error code 1603 

what could be possible error cause?



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sushmitha c
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2 REPLIES 2

alexhim
Staff
Staff

Hi Sushmitha,

My initial suspicion is the version of Windows you are on. Does the current machine meet the system requirements (especially the OS version) for BPPI?



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Alex Him
Solution Engineer
SS&C Blue Prism
New York, NY
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Alex Him Solution Engineer SS&C Blue Prism New York, NY

we are using windows 11