internal errror

[aseelodeh]

hello, 

I'm trying to access decipher with default credentials but I'm facing this issue, can anyone help?



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aseel odeh
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[Ben.Lyons1]

Hi Aseel,

It looks like the Decipher Server Service isn't running.

You can open the Services app to check you can see the following:

There are few things we can try once you can confirm this is the case.

Thanks


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Ben Lyons
Product Consultant
Blue Prism
UK
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[aseelodeh]

thanks, 
but all of them are running except decipher server, I get this error after starting it 



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aseel odeh
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[Ben.Lyons1]

Are you running Decipher on a local machine and connecting to the internet over wifi?

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Ben Lyons
Product Consultant
Blue Prism
UK
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[aseelodeh]

yes

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aseel odeh
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[Ben.Lyons1]

Ok, it might be your security setting.

- Open your wifi properties, click the wifi icon in your toolbar and the properties button for the respective connection.
- If your network profile is set to Public, update it to Private

If it's already set to Private, we will have to explore further.

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Ben Lyons
Product Consultant
Blue Prism
UK
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[aseelodeh]

done, and still getting the same error

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aseel odeh
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[Ben.Lyons1]

Hi Aseel,

Ok, a couple more things to try, then I would recommend raising a support ticket.

1. Try stopping all the Decipher services and restarting 1 at a time.
2. Uninstall and reinstall the Decipher Server and Decipher Server Plugin, please be sure to double check your config settings.

Regards

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Ben Lyons
Product Consultant
Blue Prism
UK
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