unable to access the blue prism hub.local for the 4,7 version

[RaviBezawada]

hello there, 

seeking assistance 

i have installed the blue prism hub 4.7 on windows server. i was able to access the blue prism authenticaion.local with the default credentials provided. its pops up with hub dashboard but when i click on "hub" icon it throws the "internal server error". i have attached the screenshots and logs. 

logs: 

[2024-01-19 09:22:56.505] 62b03184f9c54a5ba10fd96a761d1030 5263c8d22ce91b5990a5458a552e5b42 Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware - An unhandled exception has occurred while executing the request. System.InvalidOperationException: IDX20803: Unable to obtain configuration from: 'System.String'.  =>>   at Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel)  =>>   at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsyncInternal(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsync(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationHandler`1.ChallengeAsync(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationService.ChallengeAsync(HttpContext context, String scheme, AuthenticationProperties properties)  =>>   at Connect.Core.Frontend.Middlewares.StaticFilesAccessMiddleware.InvokeAsync(HttpContext context, IOptions`1 options)  =>>   at Connect.Core.Frontend.Middlewares.AjaxRequestsAccessMiddleware.InvokeAsync(HttpContext context)  =>>   at Connect.Core.Frontend.Middlewares.RpaEnvironmentInSessionMiddleware.InvokeAsync(HttpContext context)  =>>   at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)  =>>   at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)  =>>   at Microsoft.AspNetCore.Localization.RequestLocalizationMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.CspMiddleware.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.<Invoke>g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)
[2024-01-19 09:22:56.517] 62b03184f9c54a5ba10fd96a761d1030 5263c8d22ce91b5990a5458a552e5b42 Connect.Web.Startup - Error while processing request. System.InvalidOperationException: IDX20803: Unable to obtain configuration from: 'System.String'.  =>>   at Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel)  =>>   at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsyncInternal(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsync(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationHandler`1.ChallengeAsync(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationService.ChallengeAsync(HttpContext context, String scheme, AuthenticationProperties properties)  =>>   at Connect.Core.Frontend.Middlewares.StaticFilesAccessMiddleware.InvokeAsync(HttpContext context, IOptions`1 options)  =>>   at Connect.Core.Frontend.Middlewares.AjaxRequestsAccessMiddleware.InvokeAsync(HttpContext context)  =>>   at Connect.Core.Frontend.Middlewares.RpaEnvironmentInSessionMiddleware.InvokeAsync(HttpContext context)  =>>   at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)  =>>   at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)  =>>   at Microsoft.AspNetCore.Localization.RequestLocalizationMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.CspMiddleware.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.<Invoke>g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)
[2024-01-19 09:22:56.623] 62b03184f9c54a5ba10fd96a761d1030 8e27621fe478ee2c4504adc4dda6b4f7 Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware - An unhandled exception has occurred while executing the request. System.InvalidOperationException: IDX20803: Unable to obtain configuration from: 'System.String'.  =>>   at Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel)  =>>   at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsyncInternal(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsync(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationHandler`1.ChallengeAsync(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationService.ChallengeAsync(HttpContext context, String scheme, AuthenticationProperties properties)  =>>   at Connect.Core.Frontend.Middlewares.StaticFilesAccessMiddleware.InvokeAsync(HttpContext context, IOptions`1 options)  =>>   at Connect.Core.Frontend.Middlewares.AjaxRequestsAccessMiddleware.InvokeAsync(HttpContext context)  =>>   at Connect.Core.Frontend.Middlewares.RpaEnvironmentInSessionMiddleware.InvokeAsync(HttpContext context)  =>>   at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)  =>>   at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)  =>>   at Microsoft.AspNetCore.Localization.RequestLocalizationMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.CspMiddleware.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.<Invoke>g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)
[2024-01-19 09:22:56.628] 62b03184f9c54a5ba10fd96a761d1030 8e27621fe478ee2c4504adc4dda6b4f7 Connect.Web.Startup - Error while processing request. System.InvalidOperationException: IDX20803: Unable to obtain configuration from: 'System.String'.  =>>   at Microsoft.IdentityModel.Protocols.ConfigurationManager`1.GetConfigurationAsync(CancellationToken cancel)  =>>   at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsyncInternal(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.OpenIdConnect.OpenIdConnectHandler.HandleChallengeAsync(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationHandler`1.ChallengeAsync(AuthenticationProperties properties)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationService.ChallengeAsync(HttpContext context, String scheme, AuthenticationProperties properties)  =>>   at Connect.Core.Frontend.Middlewares.StaticFilesAccessMiddleware.InvokeAsync(HttpContext context, IOptions`1 options)  =>>   at Connect.Core.Frontend.Middlewares.AjaxRequestsAccessMiddleware.InvokeAsync(HttpContext context)  =>>   at Connect.Core.Frontend.Middlewares.RpaEnvironmentInSessionMiddleware.InvokeAsync(HttpContext context)  =>>   at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)  =>>   at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)  =>>   at Microsoft.AspNetCore.Localization.RequestLocalizationMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Session.SessionMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.CspMiddleware.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at NWebsec.AspNetCore.Middleware.Middleware.MiddlewareBase.Invoke(HttpContext context)  =>>   at Microsoft.AspNetCore.Diagnostics.ExceptionHandlerMiddleware.<Invoke>g__Awaited|6_0(ExceptionHandlerMiddleware middleware, HttpContext context, Task task)

------------------------------
Ravi Bezawada
------------------------------

[SteveBoggs]

Hi Ravi,

Receiving an "Internal Server Error" when starting Hub can sometimes indicate an issue with .NET Core components needing a repair. Could you try following the guidance in this Knowledge Base article as a first step to see if it helps?

Alternately, troubleshooting a scenario like this may require more in-depth investigation of the logs, for which I'd recommend opening a Support ticket with us so we could assist further.

------------------------------
Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
------------------------------