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grbanares
MVP
Status: Delivered
We have encountered a number of instances where a process scheduled was being left with Pending status in Control Room for unknown reason. It will be really good if Blue Prism can detect this and will have a logic to automatically fail it so there will be no down robot due to unprocessed session in queue. That will save a lot of support need and will give ease to the robot owner knowing that the robot will always perform. This is very important specially for robots that are running 24/7.
2 Comments
aaron.diaz
Staff
Staff
Would love to see this feature include something along the lines of a System setting for organizations to set the timer they wish. For example perhaps Blue Prism will check the pending sessions against a system set timer of 60 seconds to then force release of the pending and mark it as Terminated with a default message that the issue was related to being left / stuck in pending. Then the setting can be changed to 5 min for example if it makes more sense to organizations or environment such as the difference in expectations of Production vs Development.
MelanieGiuliani
Community Team (Retired)
Hi Genold,

Thank you for your idea! This idea was Delivered in v6.10. 

Thank you,
Melanie