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KadeLeJeune
Level 4
Status: Planned

When emails sent from Communication fail or error in Document Delivery due to one of the email addresses being invalid, we need to be able to resend that email by updating the invalid email address.

6 Comments
Brian_Hesse
Staff
Staff

Update the Document Delivery - Email screen to allow for Errored Emails from Communications to be edited and resubmitted. Today if an email from communications fails it requires manual intervention to reactivate the original work object and reject the request.

Karen_Hunter
Staff
Staff

Please provide insight regarding your expectations to audit and/or update the fact that the delivery data for one or more addresses was changed "after the fact". 

nlrose
Staff
Staff

Currently if you send a Composition by email and the address is incorrect, the email will move to Error Status.  The client would like the ability to "Cancel" the email (would prefer to change email address and resend, different request) and move it to the Cancel Status so that it is apparent the item was reviewed and error caught.

Karen_Hunter
Staff
Staff

The cancelled status is now available in the document delivery screen for deferred print. 

Related enhancement underway to support  correcting bad addresses.  Adding the requirement to cancel the email as part of that initiative.

https://community.blueprism.com/idea/communications-resending-emails-from-document-delivery

CMM-15

Karen_Hunter
Staff
Staff
Karen_Hunter
Staff
Staff

Merging:

https://community.blueprism.com/idea/communications-document-delivery-easier-way-to-handled-errored-email#ItemCommentPanel

Update the Document Delivery - Email screen to allow for Errored Emails from Communications to be edited and resubmitted. Today if an email from communications fails it requires manual intervention to reactivate the original work object and reject the request.

https://community.blueprism.com/idea/communications-document-delivery-email-ability-to-cancel-email

Currently if you send a Composition by email and the address is incorrect, the email will move to Error Status.  The client would like the ability to "Cancel" the email (would prefer to change email address and resend, different request) and move it to the Cancel Status so that it is apparent the item was reviewed and error caught.

CMM-15