Configure date display format in Queue Item Defer date/time displaying (dd‑mm‑yyyy / mm‑dd‑yyyy)

[GKP15]

The following applies to  End User (internal user / client user) in which currently the Queue Item Defer date/time displaying in a format yyyy-mm-dd and make this configurable

Supporting Actors could be

• Browser (Chrome, Edge, Firefox)
• Operating System Locale
• Web Application UI Layer

Goal

Allow users to view dates in their preferred format (dd‑mm‑yyyy or mm‑dd‑yyyy) within the web application UI to reduce confusion, misinterpretation, and data-entry errors.

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Problem Statement

Dates displayed in web applications are often rendered according to the browser or OS locale, not the user’s explicit preference. This can cause ambiguity and errors, especially in international environments where both US (mm‑dd‑yyyy) and EU (dd‑mm‑yyyy) formats are used.

Example:

• 04‑05‑2026
  • US user interprets: April 5, 2026 (mm-dd-yyyy)
  • EU user interprets: 5 May 2026 (dd-mm-yyyy)

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Functional Requirements

FR1 – User Preference

• The application shall allow users to select a preferred date format:
  • dd‑mm‑yyyy
  • mm‑dd‑yyyy

FR2 – UI Rendering

• All dates displayed in the UI (lists, tables, detail views) shall respect the selected date format.
• Formatting is handled at the UI layer, independent of browser default locale.

FR3 – Input Handling

• Date input controls must accept user input consistent with the selected format.

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Non‑Functional Requirements

• Consistency: Same date format across the entire application.
• Accessibility: Date format clearly visible and predictable.
• Internationalization: Decoupled from browser or OS language settings.
• Auditability: Backend data remains locale‑neutral (ISO format).

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Main Flow

1. User opens Profile / Preferences.
2. User selects preferred date format (dd‑mm‑yyyy or mm‑dd‑yyyy).
3. Preference is saved.
4. UI re-renders all visible dates using selected format.
5. All subsequent sessions respect the stored preference.

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Alternate Flows

A1 – No Preference Set

• System defaults to:
  • Browser locale or
  • Organization-wide default (e.g. dd‑mm‑yyyy for EU tenants)