Custom creation time for Work Queue Items

[orjan.almen]

I would like the possibility to set a creation time as parameter when adding to a queue. 
This is due to possibility to prioritize of items in the queue based on real creation date, rather than time of reading the incoming item behind the process. This way, a process can run once a day and still work first in, first out, even if the input list is not ordered by creation date.

[Tejaskumar_Darji]

How about using Priority for this scenario instead of Creation Date?

[orjan.almen]

The problem with this is that we actually already use priority as well. sure, we could make priority much more granular. I really don't know how big value is accepted as priority either. Priority is first sort order, and creation date is the second sort order.

[robert.nicklin]

Hello @orjan.almen,

Having reviewed your idea, I can confirm that there are currently no plans to add this functionality to the work queue item actions in a future Blue Prism Enterprise release.

A couple of observations, in case these are at all helpful:

• When multiple items are found with the same combination of priority, tags or SLA, the oldest item will automatically be worked first
• The introduction of SLA for work queue items in Blue Prism Enterprise 7.4 and later may solve this for you. If each item has a specific SLA from it's creation time, then setting a timespan value for the SLA on item creation and then using "Get Next Item" with Sort Order set to "SLA" will then return the item that was created first
• Tags can be used to hold whatever values you like, so you could add a created time tag and then likely do some manipulation of "Get Report Data" to find the earliest created tag

Based on these updates, I'm going to mark this idea as Not Planned.

Regards,

Rob