Email Capture should create a single MSG or EML source for an attached email with file attachments within a received email. Email Capture currently creates an email body source for an attached email. An attachment source is then created for each attachment within the attached email.
As an example, for an email with 2 attachments; one attached email which has an attached Word file and one PDF attachment, 2 email body sources, 1 Word source and 1 PDF source will be created (total of 4) instead of 1 email body source, 1 MSG or EML source and 1 PDF source (total of 3), i.e. see diagrams below. Under the current design, EQM users are not able to identify the relationships between the email body sources and the attachment sources and have to go back to Outlook to process such emails which means all the compliance control and reporting functions supported by EQM will be removed for those cases.
Email received by Capture
Work created by Capture
Work created by Capture with enhancement
