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NathanFrench
Level 3
Status: New
I've seen an issue within interact where a radio button or select drop down with multiple choice selections and has different rules associated to each selection, the rules are not dynamic if an incorrect selection is chosen but then corrected. 
For examples 
What are of the country do you live?
South East
South West 
North East 
North West

If South East was selected incorrectly and South West was then selected both the rules associated to each selection would appear. This means agents are having to refresh forms to avoid mistakes leading to higher handling times and issues with engagement.
1 Comment
Rhian.Lowe
Level 4

Hi.

You need to add in the counter rules for each of the regions to re-hide them. So for every rule saying if South East is selected display x... You need to do if South West is selected hide x. 

It's a lot of rules!

Good Luck