NathanFrench
Level 3
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Email to a Friend
- Printer Friendly Page
- Report Inappropriate Content
23-08-22
03:13 PM
Status:
New
I've seen an issue within interact where a radio button or select drop down with multiple choice selections and has different rules associated to each selection, the rules are not dynamic if an incorrect selection is chosen but then corrected.
For examples
What are of the country do you live?
South East
South West
North East
North West
If South East was selected incorrectly and South West was then selected both the rules associated to each selection would appear. This means agents are having to refresh forms to avoid mistakes leading to higher handling times and issues with engagement.
For examples
What are of the country do you live?
South East
South West
North East
North West
If South East was selected incorrectly and South West was then selected both the rules associated to each selection would appear. This means agents are having to refresh forms to avoid mistakes leading to higher handling times and issues with engagement.
1 Comment
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.