In the Legacy Processor the user would be able to choose in the drop down what comments to show: All, User Comments, Batch User Comments, System Comments. Typically our users select "All" and then that will default all comments for all Work Items to be "All" with the new processor the comments always default to "User Comments" even if the user changes them. I submitted a Customer Care ticket for this and the response was that this is working as expected with the new processor. Requesting an enhancement to either:
1. Add to preferences the Comments and how the user would like the default setup as.
2. Back to the Legacy Processor way where they changed it one time and it would stick for all future items opened unless changed.
3. Allow a system default set at the company level.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.