Queue SLA

[EVIPUTI]

Can we create a feature where if our pending queue item is there in the queue more than the SLA time it sends a alert or mail. 
I do understand that its possible thorugh indirect ways , bit can we build a inbuilt feature or VBO where we need to give queue SLA (like we have priority or tags) and if that item is pending more then the time of SLA or its about to reach it , it throws a alert to prod team .

This can be a great functionality for the production team and can be a asset for business also .

[BensonYang]

We also would like this feature. I would like to add that this feature could poll the Work Queue for any items in the pending status similar to the way the "Get Pending Items" action in the Work Queues Object works. It could then check to see if any of these pending items have been loaded to the queue longer than a certain time period specified in hours/minutes. We would then want an alert via email as well as text message to be sent for all pending items in violation of SLA. The frequency as to how many times the work queue is polled for pending items could be varied. And the feature could also have an option set to only send the first notification for a item in violation or set to send every repeating notification for as long as the item stays in violation. Lastly, we would want to require this feature to not require a runtime resource. It would be understandably unfortunate if we have to give up one of our runtime resources just to run this feature.

Thank you for your consideration.