Redirected Work Items Should Remain in Personal Queue with Changes

[Anonymous]

When a user is working on a transaction and the transaction is at a status that is routed to LASTOPER the work item will be in the user's personal queue. If the user redirects the work item (without changing the status), the work item will be redirected properly to the redirect user's personal queue. However, when the redirect user updates anything on the work item (and does not change the BA, WT, or Status), the work item is moved to the previous user's personal queue (the redirecting user's personal queue).  In addition, if work is redirected to a user's personal queue, and another user makes an update to one of the fields on the form for that item, that work item is removed from the personal queue and the worklist of the original user. The work item should remain in the personal queue even with an update to a field value.  This request is in reference to ticket number CS0015912 and AWD-47732.

[Karen_Hunter]

This request involves the use case where a legacy viewstation workflow function is configured where the calculated next queue (LASTOPER) for a status change sets the queue name to equal an unmonitored private/personal queue to establish ownership of an item.   

Upon upgrading to the browser based code, new and improved functionality was introduced so that ownership of work is established by assigning work to the USERID within a monitored work queue.

It is not feasible to modify the core "update" code with the assignment functionality to apply a conditional exception only when work is in a personal queue.  
  
The first time the status is change, the queue will be set USER ID of the last user that made an update (USER A).  
1. If USER A makes an update then USER A is still the “LASTOPER” evaluated in the update
    a. Without a status change the work remains in the USER A personal queue 
    b. With a status change, the work moves as configured for the new status.
2. If USER B updates the item in the USER A personal queue, then ownership changes and USER B is the “LASTOPER".   
    a. Without a status change, the work moves to the USER B personal queue   
    b. With a status change, the work moves as configured  for the new status.

USER B will need to include the redirect back to User A in the update.