Import Release Issues into Live - "Violation of PRIMARY KEY constraint" Error Message

[jack.lavington]

Hi 

I am trying to import a process into live in BP V6.10.x and i am getting the below error message pop up whilst trying to import the release into live (saving to database) - 

Has anyone experienced this message before & could point me in the right direction to fix it? 

Would be much appreciated!

Many thanks

[John__Carter]

The best option is to raise a support ticket Jack. At a guess I would say there is some sort of name/ID conflict between the content of the release and what already exists in the database.

[EVIPUTI]

Can you try ​restarting the blue prism service and then import the release again ?