Tag Item

[Anonymous]

does 'Add a tag' require an item to be locked?and Why?

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Sanaa Fallah
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[PabloSarabia]

Hi @Sanaa Fallah

In this case, is not necessary to have the Item locked in the Queue. If you know the item id, you can update any time.

To get the item id without locking the item use "Get Pending Items". This will gives you a collection of all ID. 

​Now, with the item id you can update the Tag ("Tag Item" action) or update the Data or Priority (Set Data and Set Priority actions)


Hope this helps you, and if this solves your question, remember mark as the best answer 🙂


See you in the community, bye 🙂



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Pablo Sarabia
Architect
Altamira Assets Management
Madrid
634726270
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[Anonymous]

thank you so much, so just to make sure I get what 'get locked' does, if 'Keep Locked' is True it will give it the priority to the exception item to be worked again but if 'Keep Locked' is False will put the Exception as the last item in the queue, right? 

Could you explain more what 'lock' item mean and where I need this case?

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Sanaa Fallah
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[PabloSarabia]

Hi @Sanaa Fallah

I will try to explain the concept of the "lock items" easily.

The idea of locking and item when you start working with it is to prevent other Processes to work with it at the same time. (At this point, forget the tags, priority and data, and focus in the idea of the status key)

Imagine that you have one Digital Worker just to populate the Queue. And also have multiple Digital Workers (i.e. DW1, DW2 and DW3) working in the same Queue. When the DW1 take an item to work with it, this lock the item to prevent the DW2 and DW3 to work the same item.Then, if the DW2 request a new item in the Queue (Get Next Item function), this return the next "not locked" item.

Now... Tags and priorities... see this like "extra information" that you can put in an Item. Thinking in the before scenario. You will probably want to put your DW1 to work the highest priority, and the DW2 and DW3 for the rest of the priorities. If you inform a "Priority" in the item, then you can filter it when you get the next item in the Queue.


Hope this clarify your questions.


See you in the community, bye 🙂


​

------------------------------
Pablo Sarabia
Architect
Altamira Assets Management
Madrid
634726270
------------------------------