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- The winners of our Customer Excellence Awards 2023
- Organizational Award Winners:
- Transformational Excellence
- Best Newcomer
- Operational Ingenuity
- Innovation Brilliance
- Sustainability Driver
- Individual Award Winners:
- Change Agent
- Developer of the Year
- 2023 Award Finalists
- Transformational Excellence
- Best Newcomer
- Operational Ingenuity
- Innovation Brilliance
- Sustainability Driver
- Change Agent
- Developer of the Year
The winners of our Customer Excellence Awards 2023
Congratulations to all the winners of the SS&C Blue Prism Customer Excellence Awards! Your hard work, dedication, and innovation in leveraging intelligent automation technologies to transform your organizations are truly inspiring. You are setting the standard for excellence in the automation industry, and we are proud to recognize your achievements.
Organizational Award Winners:
Transformational Excellence
Global Winner: Equinix
APAC All-Star: Kimberly-Clark
Kimberly-Clark Corporation is a global CPG company that is deeply committed to delivering Better Care for a Better World. In fact, every day, billions of people choose our products (Huggies, Kleenex, Kotex, among others) to make a positive difference in their lives. That's a big responsibility and one we take seriously. It’s the reason we’ve been in business for 150 years, and why one in four people on the planet use our products on a regular basis! With more than $19B USD in sales, our brands are sold in more than 175 countries, and we hold the No. 1 or No. 2 brand share in 80 of them! We couldn’t be prouder.
That's why, as the part of Kimberly-Clark’s Digital Technology Solutions (DTS) organization, our Enterprise Automation Team has one simple mission: To deliver automation, so K-C resources have the additional capital and capacity to focus on what they do best – making amazing products for amazing people.
As a matter of fact, since being formed in 2018, we’ve partnered with teams across the enterprise (including DTS, HR, Marketing , Finance, Sales, and Supply Chain) to deliver more than 1M hours of efficiency and over $100M in cost savings and cost avoidance. But that’s not what I'm most proud of. What we've accomplished is impressive; however, how we've done it is the story I'd like to share. We are a small team that brings its best self to work every single day. Our resources' commitment to K-C's mission, Business, and Business community doesn’t just inspire me, it humbles me. And, while my title is Delivery Manager, I mainly get out of their way, so they can design, deliver, and support solutions that make a difference for our people and our consumers. The early days of our journey were hard, but gradually everyone started to appreciate the value we bring, and joined what we fondly call the Robolution at KC.
On behalf of Kimberly-Clark and the DTS Enterprise Automation Team, thank you for your consideration.
EMEA All-Star: Infosys Limited (BT)
Thank you, SS&C Blue Prism & Chorus for recognizing transformation excellence at BT by Infosys.
We thank our partners for their efforts:
BT (Girish Mahajan): For supporting an RPA solution to transform voice operations, accelerate time-to-market, and boost productivity via intelligent automation.
SS&C Blue Prism: For working closely with Infosys to implement a world-class automation platform with robust support and security.
Team Infosys and our Telecom RPA CoE: For working remotely through the pandemic lockdown and ensuring a silent and seamless solution roll out.
Thanks again for this honor. It further motivates us to use smart automation and transform business.
Americas All-Star: National Grid
I’m Mike Zinsmeyer, Director of Robotic Process Automation for National Grid US.
My team is responsible for bringing RPA to all NG business functions across our US territory. We're a large utility based in the Northeast US, supplying electricity and gas to more than 8 million US households. RPA has been a key driver in ongoing Customer and Finance transformation journeys. Looking to lead the clean energy transformation, NG has sought ways to be more efficient using automation to reduce costs, reallocate resources and ultimately, meet rapidly changing customer needs.
The National Grid RPA team recently hit two major milestones: completion of our 100th automation and the 10 millionth item processed by Digital Workers! While both of these milestones are cause for celebration, the impact that our bots have had is what we’re most proud of. We've nearly doubled our team (and tripled our output in the last two years, so I'm most proud of our ability to sustain high quality and high impact automations as we meet rising demand across NG-US. Our digital workers are now embedded in nearly every major business unit within NG-US to drive efficiencies and meet the growing needs of our customers.
Our RPA journey that started 5 years ago as a simple pilot to understand if RPA could benefit the organization has since evolved into an Automation COE that supports two key Transformation projects (with two more on the way). While RPA has been embraced as a key transformational lever and adoption of digital workers into the NG workforce are proof enough that we’ve been able to have a significant impact, winning a Customer Excellence Award would reinforce that National Grid's RPA efforts and impact are celebrated by both Blue Prism and our peers as noteworthy accomplishments. We're excited to have the opportunity to showcase what we've been able to accomplish and look forward to celebrating with our peers. Thank you!
Best Newcomer
Global Winner: Northumbria Healthcare NHS Foundation Trust
Richard Leonard, Deputy Director of Digital Development for Northumbria Healthcare’s digital services team, said: We are absolutely delighted to be in the running for the Best Newcomer Award at this year’s Blue Prism Customer Excellence Awards and it is great recognition of the ongoing hard work of the team.
At Northumbria, we are all committed to providing the best quality care to the communities we serve and digital and information services have an absolutely crucial role to play in this, now more than ever given the growing demand the health service is facing and the need to do things more efficiently.
Blue Prism cloud has allowed us to focus on rapidly delivering solutions and not being slowed through the burden of setup and configuration of our RPA environment .
We knew that we could help the trust to do things in a smarter way and the team has well and truly delivered on that front given the progress made on the RPA programme in such a short space of time. We have managed to make in-roads across the organisation, from improving processes for vital clinical data to reducing backlogs and workloads in HR and Fleet Solutions, our salary-sacrifice lease car scheme for the public sector.
We are absolutely delighted to be in the running for the Best Newcomer Award at this year's Blue Prism Customer Excellence Awards and it is great recognition of the ongoing hard work of the team.
At Lancashire Constabulary, we are all committed to providing a victim focused public service to the communities we serve. The ever-growing demand placed upon frontline police officers has resulted in more reliance on the Police IT systems ensuring accurate data is readily available.
Blue Prism automation software has been used to cleanse data within key applications used by police officers to allow them to make decisions quickly whilst assisting members of public.
We have worked hard to establish a mature Centre of Excellence using best practice methodology provided by the experienced Blue Prism experts embedded within the RPA team. This award will be a reminder of the progress and achievements that have been made by a small team over the past year.
Americas All-Star: Loadsmart, Inc.
Operational Ingenuity
Our world, our generation, our challenge is being shaped by two major forces: the energy transition and digitalization. For Shell to succeed in the first, we must be leaders in the second. Intelligent Automation Team draws on our expertise to help our business re-imagine and transform.
Intelligent Automation Natural Team is primarily organized around a Centre of Excellence led discovery and development team while the platform and control room operations are under the Automation Service Operations Management Team. Honesty, transparency and good teamwork helps us foster a healthy work culture and environment where each individual is recognised, appreciated and supported to develop excellent technical and soft skills.
We are partnering with Shell businesses to design and build a secure, reliable and cost-effective Digital Workforce that provides a seamless customer experience, smarter choices and enables our assets to become cleaner, more efficient and productive.
We maximize areas where automation is applied, for example global processes such as Order-to-Cash, Procure-to-Pay, Record-to-Report, Hire-to-Retire, Finance and IT. We replicate automation ideas from one business unit to another and introduce structured goals and KPIs.
We also maximize Bot capabilities to automate as many steps as possible in one process. Blue Prism forms the engine when it comes to digitalization of processes, but we are adding new capabilities Smart Optical Character Recognition, integration with Azure Cognitive Services to take advantage of the Machine Learning and recognize images in documents or conversational capabilities to provide a superior experience to stakeholders and in the future even integrate IoT to automate end-to-end processes.
Once automated, we minimize value leakage for business teams. 5 years ago, our Bot Success Rate was 74%. We gradually improved it by addressing real business problems and providing permanent fixes for recurring issues. Bot Success Rate is now 93%.
'Automation Team is adding additional products and focusing on stability and growth opportunities. With consistent effort we have improved Bots' success rate from 77% to 93% leading to improved business confidence and these numbers are now close to best-in-class as per the industry standards.' Alisa Choong –SVP CIO
We are thrilled to have been recognised with this award for operational ingenuity and delighted that our team's hard work to make our customers' lives easier has delivered, and surpassed, our expectations.
We want to be a truly digital bank where customers can get things done quickly - and right the first time. Successful application of automation tools is fundamental to simplifying processes and making Westpac easier to do business with – both for our customers and our people. If the internals of the bank are working well, we can focus more time on helping our customers with the important stuff.
We are tremendously happy to be recognized for our hard work with automation.
We are working really hard to reap all the benefits You can get from automation and have always strived for making Danica an automation first organization. It is amazing to be recognized for this, and also for our way of working with automation in a smart and cost-efficient way. With this award we are able to showcase in the market that Danica is a leading organization when it comes to automation.
A big thanks to SS&C Blue Prism and all the judges for recognizing us!
We are so honored to be selected for the Customer Awards this year!
As a team, we work hard to provide as much value as possible back to the business through automation. We do this is by our operational structure and rigorous internal team processes, ensuring we develop and deliver high-quality, high-performing Digital Workers every time. Making sure we have significant checks and balances in place every step of the way, allows us to reconfirm multiple times throughout the SDLC that we are following both industry and team best practices. We work closely with our business partners to make sure the processes we automate have a solid business case behind them, but more importantly are the business partners themselves! Working together with a business team that believes in transformation through automation, reinforces that belief with their teams, and promotes our partnership is a recipe for success!
Innovation Brilliance
At AB InBev, the world largest beer company in the world, we are committed to create a future with more cheers. Our commitment to innovation is deeply ingrained in all aspects of our operations. By continuously innovating, we aim to establish closer connections with our consumers and communities worldwide, drive business growth, and develop a sustainable enterprise that enhances people's lives globally.
The Digital Solutions team at GCC AB InBev is playing a pivotal role in advancing our technology innovation strategy and drivingour business transformation agenda.In relation to the Doves Automation project, we have created a Voice Bot Product with five fundamental pillars: Blue Prism RPA (integrated with SAP and Salesforce), NLP Engine (Azure LUIS), Conversational AI engine (Azure Logic Apps integrated with a python front end, Vonage and other APIs), Function App, and MS Power BI (built on Azure SQL DB in conjunction with Blue PrismRPA-fed customer master data). This automation has significantly improved communication flow between ABI's customers and our front and back offices, making it seamless and providing real-time visibility to everyone involved through data-driven analytics. It has reduced SLA and delivery delays to less than a day, resulting in an annual value creation of 1.2 million USD. This groundbreaking solution developed by the Automation team has paved the way for solving similar complex business problems.Initially, our customers frequently placed incorrect orders, such as ordering below the minimum order quantity, overweight (more than what one truck can carry), out-of-stock SKUs, or missing delivery dates or times. Furthermore, when operational challenges arose, we needed to communicate the transport status or delays to the respective customer and even make changes to the order. While these were the major issues, minor problems related to specific orders and necessary changes were also prevalent. The lack of seamless communication was a significant problem that caused us to lose sales and customers. Doves solves this communication problem between the involved parties, working in real-time through API integration and Blue Prism RPA integration across platforms. The logic app, function app, and NLP engine ensure that the product is intelligent enough to extract the required inputs for changes to happen on the order in real-time, eventually pushing the order for delivery. Doves has immense potential to scale within Europe and other zones, as customer experience in sales and order management is a real-world problem for our organization across countries. The Digital Solutions team at GCC AB InBev is an evolving team that has been living our motto of "Dream Big" for the past few years. We combine transactional business problems with transformation through Blue Prism automations, creating business value for the organization. This award not only reinforces the organization's belief in Automation as a core technology but also motivates us as a team to work on more significant use cases pivoting around technologies such as Blue Prism and evolve towards Hyper automation.
APAC All-Star: CLP Power Hong Kong Limited
EMEA All-Star: Certas Energy UK Ltd
Sustainability Driver
Data Transformation team from S&P is a pioneer in the RPA space.
During our recent partnership with S&P Global Sustainable1 which is the central source of sustainability intelligence, data insights on ESG performance, net-zero, energy transition & financing; the team successfully implemented automation across the spectrum.
This achievement is a testament to how disruptive technologies can transform business operations & nurture a futuristic ecosystem benefiting organizations across the globe.During the recent partnership with S&P Global Sustainable1 which is the central source of sustainability intelligence, data insights on ESG performance, net-zero, energy transition & financing; the team successfully implemented automation across the spectrum. This winner idea is a testament to how disruptive technologies can transform business operations & nurture a futuristic ecosystem benefitting organizations across the globe.
APAC All-Star: Prudential Assurance Company Singapore
It is an honor and a privilege to receive the award in the Best Sustainability Driver category at the prestigious BluePrism Excellence Awards 2023. We would like to express our deepest gratitude for this recognition.
The robotization project that we have undertaken at the Ministry of Justice not only demonstrates our ability to adapt to the technological challenges of the 21st century but also reflects our commitment to innovation and continuous improvement for the benefit of society and the administration of justice. Two great examples are, first, the robotization applied to the management of nationality files: 150 thousand grants of nationality by residence and 30 thousand of Sephardic nationality have been generated,which has meant more than 330,000 hours of work; and second, the cancellation of criminal records, with more than 400,000 files managed by robots, what has meant effective savings of more than 34,000 hours of work. But the main impact is, of course, the changes on life of those affected by these processes. This award is a testament to the hard work, creativity, and collaboration of our team, who have faced challenges and overcome obstacles to carry out this ambitious project. We would like to dedicate this award to each member of our team, and we also want to thank our collaborators and strategic partners for their support, trust, and cooperation throughout this journey. Once again, thank you for this honor and for recognizing our efforts. We are excited about what the future holds and will continue to work enthusiastically and diligently to achieve our goals and objectives.
Banco Itaú Chile is honored to have been recognized as a finalist in the Customer Excellence Awards 2023. This recognition is a testament to our commitment to providing exceptional service to our valued customers.
I would like to take this opportunity to express our gratitude to each member of our team. Your hard work, dedication, and passion for delivering the best possible outcomes for our customers and colleagues have been instrumental in achieving this recognition. Also, our gratefulness to Blue Prism to promote best practices for Digital Transformation and allow us to enhance our processes and give support and scalability for our operations. Once again, thank you for your recognition and support. We look forward to continuing our partnership and achieving greater success together.
Individual Award Winners:
Change Agent
I am writing to express our heartfelt gratitude for recognizing Alberta Health Services as a finalist for the Transformational Excellence and Change Agent Award. It is an honor to be recognized among the other finalists and nominees for our commitment to digital transformation and innovation.
Alberta Health Services (AHS) is one of Canada’s largest employers and one of the world’s largest fully integrated health systems, delivering health services to more than 4.4 million people living in Alberta. With the help of Blue Prism’s software stack, we have been able to streamline our processes, enhance patient care, and achieve better outcomes. Our sponsors, department heads, automation champions, process SMEs, support staff, Intelligent Automation team, and vendors have been instrumental in making our digital transformation journey a success. We are grateful for our partnership with Blue Prism and appreciate the opportunity to showcase our achievements. Being nominated as a finalist has filled us with immense pride and motivates us to continue our efforts in improving healthcare through innovation. Once again, thank you for your recognition and support. We look forward to continuing our partnership and achieving greater success together.
It is truly an honor to receive the most coveted Blue Prism Customer Excellence award in Change Agent category for year 2023. We can’t thank the jury enough for choosing me for this recognition. Receiving this award at this global platform is a proud moment for me and my colleagues of Digital Technologies COE at ADP.
ADP (Automatic Data Processing) is a global leader in Human Capital Management (HCM) and Payroll solutions. ADP has been at the forefront of automation innovation in the HCM and Payroll space, leveraging the latest technologies to streamline processes, reduce manual intervention, and enhance the user experience. ADP's automation innovations have helped organizations improve efficiency, reduce costs, and enhance the user experience. The company's commitment to innovation and continuous improvement has enabled it to stay ahead of the curve in a rapidly evolving industry.
I am honored to be awarded for the Change Agent Award 2023 and would like to take this opportunity to express my gratitude to the ADP and its leaders for their unwavering support. Would like to take a moment to express our gratitude towards ESI Digital Technologies leaders James Gardner (Sr Dir ESI Digital Transformation) , Paul Sharrock (SVP Service Delivery), Mitra Wani (Senior Director) , Sheeja Nair(Senior Director) , Ravi Posani (Senior Director) , Pradeep Mathad (Director) and all business leaders who supported the transformation journey.
As a change agent, I believe in the power of innovation and continuous improvement, and ADP has enabled the perfect platform to turn my automation ideas into reality. The company's culture of innovation , collaboration, and transparency has allowed me to work with colleagues across different departments and levels to implement positive changes that have significantly impacted the organization. I am proud to be a part of automation & business transformation journey along with BluePrism SS&C to drive the pragmatic “Change” at a scale , and look forward to continuing to make a positive impact in the years to come in collaboration with help of BluePrism SS&C.
First of all, I would like to thank you for this award: Blue Prism Team, Jury Committee of the Awards, and every single person in this room. Without your judgement and analysis I would not be here.
I would also like to acknowledge the other finalists, unknown to me, for all the work that every one of them has been doing -for years and years- to generate push towards what I call ‘good automation’. Automation that helps us, our colleagues, companies and customers to have things done in a more efficient way. With less errors and mistakes. With less reworks. With less administrative burden and a lower quantity of tedious tasks for the people involved. Automation that lets people grow in their capacities, letting them give the best that they can. Furthermore, I also want to thank my own company, TELEFONICA, for positively deciding about this automation project along our complex structure. And very specially for letting me be a part of this huge transformation. We have been working for some years now, and still every week someone comes in and asks for help to do something better. It’s an endless work, but also a very rewarding one Additionally, I really want to thank my team. Some of them are here today, others not. This would have not been possible without them. When I think about what we have achieved (nearly 300 automated processes, 20 company areas involved, peaks of 150 people working in the code, nearly 600 digital worker licenses...) no one can do this alone. No one can even manage this alone. Hundreds of decisions, large and small. Bad moments, in which some things reached the ‘red flag’ point. Moments of truth, in which internal and external teams had to redesign, rebuild, and regain the trust of the business units. People that made me change my mind once and again. They should be the ones receiving this award. I also want to thank people from outside TELEFONICA. Because automation goes far beyond what a single person in a single company can do. Things happen because several people talk to each other about their successes, but also about their failures: we always learn more from them. Because no one has enough time to try every single possibility, and sharing with others our experience helps to decide better and make a fewer number of mistakes Thank you very much!
Americas All-Star: Bell Canada - Marco Sciarra
Developer of the Year
Global Winner: Jetstar - Alana Guerin
I am honoured and humbled to receive this award. It is testament to the hard work and excellence of the whole Robotics Team at Jetstar and I am really proud of what we have achieved.
I want to express my gratitude to Andrew Jarick for being an inspiring leader for our team and for his support and mentorship. I also want to thank Stefan Mavrelis, Syed Raza, Blake Moore, Lucy Brown and Melanie Hugo for their support and for being exceptional colleagues and leaders. I am very excited to see where the future of Intelligent Automation takes us in our commitment to the continuous improvement of services to our customers and the efficiency of our business.
Getting nominated as a finalist is an affirmation of the Process Automation CoE’s commitment and focus at Barclays. The support from my organisation helped me push boundaries and maintain strong focus on improving work experience for colleagues and clients.
Automating this process has been a great learning experience as completing a high volume of cases in a short duration necessitated an innovative approach and a design thinking mindset. Overall, satisfaction for me came from driving business value through applying the right design and development principles as a Blue Prism developer.
I have always been passionate about using technology to benefit and improve people's lives. Joining Leeds Teaching Hospitals NHS Trust as their first RPA Developer enabled me to showcase the value the technology can bring not only to NHS staff, but to the patients too.
While being a sole-developer has its challenges, I love putting my skills to the test and I regularly contribute to the NHS Network on the Blue Prism Community. I firmly believe that technology should be accessible to everyone, and education is fundamental in enabling people to drive their own advancements. As such, I work closely with other NHS Trusts to teach them RPA, share code and best practise. I also write articles about RPA and I have a blog discussing the ethical challenges and biases that comes with all technology. In my 2 years with the Trust the RPA team has grown from strength-to-strength, pulling on the skills and knowledge that I am able to bring into the role from my 10+ years working as a developer in various fields. From a team that was barely known within its own Trust, to a team that is known up and down the country, speaking at conferences and on podcasts, we have been able to demonstrate what can be achieved even with a very small team.
Thank you so much for this wonderful award! I am blessed to work on an incredible team of like minded individuals who thrive on each other’s successes. I accept this award for not just myself, but for my incredible TEAM.
Seeing our team efforts being acknowledged and validated by others in the industry is just amazing. Furthermore, this award will serve as a source of motivation and encouragement for our entire team to continue pushing the boundaries of what's possible in the field of intelligent automation. It's a testament to our skills, dedication, innovation, and it demonstrates our ability to create real value for our wonderful organization.
"Life is better when you treat the word NERD as a VERB" - Beth Ziesenis
THANK YOU.
2023 Award Finalists
Thank you to all of our finalists for your brilliant contributions to this year's awards. This year saw the highest quality entries that we have ever seen, and many of our finalists were pipped to the post on mere points.
We're looking forward to seeing how your Intelligent Automation programs grow and evolve over the next 12 months, and look forward to hopefully seeing you on next year's virtual podium!
Transformational Excellence
AB InBev GCC India Pvt. Ltd
I am writing to express our heartfelt gratitude for recognizing Alberta Health Services as a finalist for the Transformational Excellence and Change Agent Award. It is an honor to be recognized among the other finalists and nominees for our commitment to digital transformation and innovation.
Alberta Health Services (AHS) is one of Canada’s largest employers and one of the world’s largest fully integrated health systems, delivering health services to more than 4.4 million people living in Alberta. With the help of Blue Prism’s software stack, we have been able to streamline our processes, enhance patient care, and achieve better outcomes. Our sponsors, department heads, automation champions, process SMEs, support staff, Intelligent Automation team, and vendors have been instrumental in making our digital transformation journey a success. We are grateful for our partnership with Blue Prism and appreciate the opportunity to showcase our achievements. Being nominated as a finalist has filled us with immense pride and motivates us to continue our efforts in improving healthcare through innovation. Once again, thank you for your recognition and support. We look forward to continuing our partnership and achieving greater success together.
We are so honored to have been chosen as a finalist for both the Transformational Excellence & Operational Ingenuity award categories! As a team, we work hard to provide as much value as possible back to the business through automation.
We thank our partners for their efforts:
We do this is by our operational structure and rigorous internal team processes, ensuring we develop and deliver high-quality, high-performing bots every time. Making sure we have significant checks and balances in place every step of the way, allows us to reconfirm multiple times throughout the SDLC that we are following both industry and team best practices. We work closely with our business partners to make sure the processes we automate have a solid business case behind them, but more importantly are the business partners themselves! Working together with a business team that believes in transformation through automation, reinforces that belief with their teams, and promotes our partnership is a recipe for success!
On behalf of the entire YPF team and our partner, we want to thank you for awarding us with this distinction, which crowns the hard work we have been carrying out in recent years.
The project was a great challenge since it involved the collaboration of 15 work teams, it was an implementation that reached more than in 160 service stations throughout the country, reducing by 95% the processing execution time of payments controls and exponentially improving the experience of our employees. In this way, during 2022, due to its implementation in August, 31,000 hours of leadership positions have been freed up, which have been allocated to higher-value tasks. This represents a profit of 503K USD. We know that this award is not only a recognition for our work but also a motivation to continue improving day by day. Thank you so much!
Best Newcomer
Richard Leonard, Deputy Director of Digital Development for Northumbria Healthcare’s digital services team, said: We are absolutely delighted to be in the running for the Best Newcomer Award at this year’s Blue Prism Customer Excellence Awards and it is great recognition of the ongoing hard work of the team.
At Northumbria, we are all committed to providing the best quality care to the communities we serve and digital and information services have an absolutely crucial role to play in this, now more than ever given the growing demand the health service is facing and the need to do things more efficiently.
Blue Prism cloud has allowed us to focus on rapidly delivering solutions and not being slowed through the burden of setup and configuration of our RPA environment .
We knew that we could help the trust to do things in a smarter way and the team has well and truly delivered on that front given the progress made on the RPA programme in such a short space of time. We have managed to make in-roads across the organisation, from improving processes for vital clinical data to reducing backlogs and workloads in HR and Fleet Solutions, our salary-sacrifice lease car scheme for the public sector.
We wanted to use RPA and complementary technologies to drive efficiency and to deliver exceptional customer experience and create an environment that would make the most of our existing talent and potential and digitally transform the bank by using Intelligent Automation.
We have drastically improved day-to-day processes and brought a range of benefits into the bank after implementing Intelligent Automation. Automation of the mundane yet still important tasks, has improved colleague engagement and morale, improved process consistency and compliance and AHT, and has significantly reduced process error rate as well. Apart of from this we have now completed more that 4M million transactions since the inception of Intelligent Automation and have save more that 127K hours. Automation has also improved data integrity by ensuring that audit trail of the transaction is available. It has also provided an opportunity to deliver projects at a relatively low cost, and support ongoing processes in a cost neutral way, as well as benefits in terms of productivity and reliability as RPA can work 24/7 without interruption.
Operational Ingenuity
It is truly an honor for ADP to receive the most coveted Blue Prism Customer Excellence award for Operational Ingenuity. We can’t thank the jury enough for choosing us for this recognition. Receiving this award at this global platform is a proud moment for ADPeers. We are glad that Blue Prism chose us amongst all others, for this award.
ADP as an organization has a keen focus on its vision which is to Simplify, Innovate and Grow and each of its team strives to contribute towards transforming this vision into reality. Today, when Blue Prism is acknowledging our efforts, it makes each one of us nothing but proud. It is indeed the perseverance of all our associates who went above and beyond to deliver the best results. We would like to express our heartfelt gratitude to all our associates who have been part of this journey. Our Leaders have always inspired us to raise the bar through innovation. They took the frontline during challenging times and put us in front to celebrate victories. The leadership team has built an engaging environment, for strong collaborations between the US and India teams to deliver the best possible results. We would like to take a moment to express our gratitude towards HRO leaders specially Viswa Manda, VP – Service Deliver; Manish Kulkarni, VP; Kay Lucas, VP; Chris Johnson, VP – HRO Operations; Arun Tuli, Senior Director – HRO and Josh Blackwood, Senior Director HRO Ops for being the guiding force and providing a platform full of opportunities. We would also like to extend our thanks to Product Owners - Rob Pittser and Nicolina Lily for their partnership and support. And finally, we would like to call out our Project Leaders – Ashwin Arbale, Rachna Gupta, Sourabh Sharma, and Umesh Potdar for effortlessly managing the projects. Looking back at our 6 years of result-oriented growth journey, from where we started to what we have achieved today gives us an absolute sense of gratitude. As an inevitable part of any journey, we faced a few challenges, and with untiring efforts and dedication, we turned these obstacles into milestones. We, as a team always aim at working as a family and have a united focus on our vision which enables us to work and grow together. The entire journey has been a great learning experience for us and with this recognition; we are even more energized and elated to explore diverse and challenging initiatives, that will open more avenues for the growth of the organization.
ABINBEV
I am Namita M Pande, and I am the Enterprise Automation Solution Engagement & Portfolio Team Lead.
Recognizing the importance of digital solutions, our company’s Chief Executive Officer and the executive team set forth very specific goals to bring medicines to the world faster. Some of the goals included finding ways to make work faster, creating room for meaningful work, cutting the red-tape and, finding efficiencies . For those reasons, the Chief Digital and Technology Officer added a goal of automating 75% of the company’s transactional processes in three years. Our team, the Enterprise Automation Services team, immediately got to work and started a campaign called “Automation Domination”, which helped us to achieve these goals. Since embarking on that journey, we have deployed over 600 automations that save our colleagues ~1.1 million hours annually, which equates to roughly 600 colleagues’ worth of work, and automated 90% of transactional processes in less time than expected. We also won a few internal digital awards for our accomplishments in this space. The credit for this successful automation adoption goes to the engagement team. Our organization is set up uniquely, which has helped us reach high numbers of automation and savings. Our Enterprise Automation Services team is part of a Center of Excellence that allows us to work across the enterprise and the globe. Besides delivery, platform, engineering, support, and compliance, we have an engagement team that focuses on accelerating the adoption of automation by running marketing campaigns and providing automation overview sessions, lunch-n-learns, demos, and roadshows. We also manage an Automation Yammer Community of 6K+ colleagues, post our accomplishments on internal social media, and send them out via email. We create videos and so much more. All this with the goal of educating our workforce on the value of automation and enabling them to identify opportunities for automation.
Innovation Brilliance
I am writing to express our heartfelt gratitude for recognizing Alberta Health Services as a finalist for the Transformational Excellence and Change Agent Award. It is an honor to be recognized among the other finalists and nominees for our commitment to digital transformation and innovation.
Alberta Health Services (AHS) is one of Canada’s largest employers and one of the world’s largest fully integrated health systems, delivering health services to more than 4.4 million people living in Alberta. With the help of Blue Prism’s software stack, we have been able to streamline our processes, enhance patient care, and achieve better outcomes. Our sponsors, department heads, automation champions, process SMEs, support staff, Intelligent Automation team, and vendors have been instrumental in making our digital transformation journey a success. We are grateful for our partnership with Blue Prism and appreciate the opportunity to showcase our achievements. Being nominated as a finalist has filled us with immense pride and motivates us to continue our efforts in improving healthcare through innovation. Once again, thank you for your recognition and support. We look forward to continuing our partnership and achieving greater success together.
We are deeply honored to receive this award, as it reflects our unwavering devotion to provide our customers with innovative, fast and stable solutions with the help of Blue Prism that demonstrates our department values.
DNB has been committed and dedicated for a long time, and it feels amazing to have our efforts recognized! Looking back, we are proud of the significant contributions we have made and are excited to continue pushing the boundaries of what is possible in our field. This award not only amplifies out visibility within our company, which means our department will be able to carry out even more interesting projects, but also motivates us and shows us that hard work pays off! Thank you very much for this recognition!
It is with great pride for us to acknowledge the Innovation Brilliance prize in the Customer Excellence Awards hosted by SS&C Blue Prism. Our organization has made remarkable strides in transforming the way we serve our customers through a powerful mindset shift that puts customer focus at the forefront of our operations.
We believe that true innovation is only possible when we step out of our comfort zone and start thinking outside the box. It is this unconventional approach that has enabled us to create this novel solution that delivered both business and customer value. Our team has worked tirelessly to implement this innovation with great collaboration across the organization. We have reimagined the way we deliver services, placing greater emphasis on proactive engagement, timely support, and focusing on what problem it is that we need to solve. Our innovation brilliance lies in our ability to not only meet but exceed business expectations. It is this philosophy that has driven us to create an agile and responsive organization that is always one step ahead. In conclusion, our mindset shift, customer focus, and thinking outside the box have enabled us to achieve remarkable success in our customer excellence journey. We are honored to be considered for the Innovation Brilliance prize and look forward to continuing to push the boundaries of what is possible in the world of automation.
The Decipher implementation journey was not easy and meant that the team (both IT and Business) needed to upskill and also collaborate with the product development team in SC&C to identify the product gap and influence the product roadmap.
The challenge was also navigating multiple upgrades and fitting this capability implementation to drive efficiency. They all showed an unwavering dedication to learning and adapting to new technology has been truly remarkable, and TJX is incredibly proud of all that the team have achieved. The team worked with OCR technology to drive significant efficiencies across the organization, and their commitment to excellence has not gone unnoticed. The willingness to embrace new challenges and ability to work collaboratively as a team are a true testament to their professionalism and commitment to the success of the organization.
Sustainability Driver
The RPA implementation from Blue Prism at International Maritime Industries (IMI) will include but not limited to pay slip generation for thousands of employees, payroll reconciliation and verification, issuance and renewal of work visa, license and permit, employment letters generation, interview evaluation, vendor and employee bank details, bank reconciliation, Saudi Industrial Development Fund Invoices Upload, Tax calculations and filing, and Manpower capitalization from payroll to capital projects.
The benefits and ROI measurements did focus on FTEs but mutually focused on lowering the risks and minimizing the error rates and margins by improving data accuracy and enhancing the core business processes. IMI is proud of the achievements as it complies with the digital transformation strategy and provides opportunities to increase the pace of automation. The understanding, acceptance and realization of business value will continue to contribute with more return on investment in a tangible and non-tangible format. IMI is the largest full-service yard in the MENA region, offering advanced, sustainable services, which provides new build and maintenance, repair and overhaul (MRO) services for commercial vessels including VLCC’s, Bulk Carriers, Offshore Support Vessels and Offshore Jackup rigs. The RPA automation for processes will add value by supporting the sustainable services. The RPA implementation is a journey at IMI that has started and will continue to make a difference. The initial results are very promising and therefore the plan is to increase the automation from Finance and People & Culture business areas to other areas such as Supply Chain Management, Information Technology, Projects, and mainly Engineering Services with high focus on the operation. The decision to move into this direction is the proud achievements and the positive results from the accomplishments.
LogiRAIL is a global operator of logistic, technological, and handling services for the transport sector, especially linked to the railway industry, a leader organization in Spain, constantly seeking new business areas of action.
One of the most solid projects within technological services is constituted by the so-called Digital Competence Centers (‘Centros de Competencias Digitales’ in Spanish), also referred to as CCDs. These centers allow the decentralization of technological services from the railway operator Renfe to low-population-density areas as a way to avoid talent drain in those areas of the so-called ‘Empty Spain’ and to create qualified and high-quality employment. This initiative is part of the Resource Relocation Plan of the Ministry of Transport, Mobility, and Urban Agenda of the Government of Spain, and it is conceived as the driving force for initiatives to improve competitiveness and the development of new economic activities. These efforts contribute to boosting technological efficiency and accelerating the digital transformation of the company. Renfe and LogiRAIL has established 6 CCDs, where different work is carried out: in Teruel, infrastructure management and cloud platforms; in Miranda del Ebro (Burgos), application management; in Mérida (Badajoz) and Linares (Jaén), customer care; in Monforte de Lemos (Lugo), cybersecurity; and in Alcázar de San Juan (Ciudad Real), robotics & IA. The job creation of these centers is estimated to be over 400 new positions between 2021 and 2024, and they are already a reference in the hiring of young people and first-time workers as well as in the training of disadvantaged groups. The CCD of Robotics & AI is comprised of a professional team of 38 people. It began operating in May 2021 and has since accumulated extensive experience in process automation with Blue Prism technology and has adopted the ROM (Robotic Operation Model) model recommended by the manufacturer. Over the past two years, the center has managed to automate more than 100 processes using Blue Prism technology within Grupo Renfe, following the official methodology. The robotization of these processes is a fundamental mainstay to achieve the objectives of Grupo Renfe’s Strategic Plan, freeing employees from repetitive tasks that add little value, optimizing resources, and improving the quality of the service provided. Furthermore, LogiRAIL has provided training in RPA technologies to more than fifty people through their CCDs offering free courses, promoting employability and equal opportunities for groups such as long-term unemployed and women over 50 years old. At LogiRAIL, we appreciate this recognition, and we see it as further motivation to continue growing and promoting technological innovation from our CCDs. This innovation allows to favor economic development by promoting quality employment and attracting and retaining talent within the industry. We are proud of our teams and the impact our work has in making the daily lives of customers and workers easier.
In 2017 we developed a robust and scalable Robotic Operating Model. Close and effective collaboration between Business from Repsol and Digital area , leveraging their skills and knowledge of automation has resulted in speedy implementation, minimal risk and maximum output. The teams used their creativity and resilience to continually demonstrate control and ensure business continuity.
For over 6 years, the company has been driving a digital transformation program to increase operational efficiency, providing fast and personalized customer experiences, and allowing employees to focus on impactful work. More than 200 robotics users , more than 100 k operations and more 400 employees involved is our result so far.
First of all, I would like to thank you for this award: BluePrism Team, Jury Committee of the Awards, and every single person in this room. Without your judgement and analysis we would not be here.
I would also like to acknowledge the other finalists. I’m sure that every one of them has worked hard not only to gain technical, business o economic efficiencies for their corresponding companies, but also to contribute to their own ESG (Environmental, Social and Governance) strategy. For Telefónica, sustainability means thinking about society and the planet and focusing the business to be part of the solution to the challenges that humanity is facing. At Telefónica we believe it is our duty to take advantage of the capabilities of connectivity and digitalization, not only to bring value to our customers, but also to help tackle major challenges such as climate change, reduce the digital divide and foster digital skills by connecting rural areas, and increase employability In this way we will achieve our purpose: to make our world more human by connecting people’s lives. I know that what I have just said may not be ‘tangible’ o ‘detailed’ enough, so I would like to give you two real examples to try to explain it better. • In one hand, we have automated the final part of the network technology migration, from copper (ADSL) to fiber (FTTH). This migration includes not only deploying the new FTTH technology, but also dismantling the old one (the copper) So this automation helps us to minimize the environmental impact of the change, and the new technology helps us in reducing energy consumption… lesser costs that let us expand the FFTH technology to those rural areas: and this definitely helps to reduce the digital divide. • Another example: our Automation training program, which is also contributing to the digital skills objective. Through this program we have already trained around 100 people in our own organization, and they are now able to automate processes in their originating business units. They came from different backgrounds and career paths, different cities and even villages… and they have become experts in analyzing processes and configuring Blue Prism processes and digital workers. We are also dedicating efforts to train people with special needs: we have recently hired a group of 15 workers with special needs, and are now training them in RPA and Blue Prism. The aim is double: to generate a more inclusive work environment for the Telefonica workers, and to reskill the new hires via training them in Blue Prism automation, so they can reinforce their skills in a technical activity that is going to last for the future. Thank you very much for this recognition!
Change Agent
Air New Zealand
It's very exciting to be a finalist in the SS&C Blue Prism Customer Excellence Awards, especially with the high caliber of the other finalists.
To win this award is a wonderful acknowledgment of the work my team and I have been able to achieve over the last few years. I am immensely proud of the work my team do every day and I would not be able to achieve a fraction of what I can without their hard work and dedication. Their support enables me to spend time helping to grow the strategy of these tools within our organization and to follow my passion to help others implement and start their RPA journeys.
Thank you so much for this wonderful award! I am blessed to work on an incredible team of like minded individuals who thrive on each other’s successes. I accept this award for not just myself, but for my incredible TEAM. Seeing our team efforts being acknowledged and validated by others in the industry is just amazing. Furthermore, this award will serve as a source of motivation and encouragement for our entire team to continue pushing the boundaries of what's possible in the field of intelligent automation. It's a testament to our skills, dedication, innovation, and it demonstrates our ability to create real value for our wonderful organization. "Life is better when you treat the word NERD as a VERB" - Beth Ziesenis
Being nominated for this award is a proud moment not only for myself but also for my team. I am very proud of the work they have performed over the years and this nomination is a reflection of that work. One can have a vision and be a risk taker but if you don't have a team that is fearless and determined, it does not matter. The work that our Intelligent Automation team has done over the years has impacted not only our internal customers' needs but also the needs of our patients. We are here to make health care easier, so life can be better. I believe our team carry's out our mission within the work we have accomplished. Thank you again for the nomination.
Developer of the Year
This recognition is a testament to the hard work and dedication of my team, and I am humbled by the recognition.
I am particularly proud of my team's ability to deliver a robot to a tax team in Ukraine while country is suffering from war. Our automation proved invaluable during blackouts caused by missile strikes, and it was moving to hear that our work could make a real difference in people's lives. This experience has reaffirmed my belief in the liberating power of automation, and I am committed to continuing to innovate and push the boundaries of what is possible. Blue Prism has been an essential part of our automation landscape, serving as a central point around which we build using various tools and technologies. I am excited about the coming updates and potential for extensions, and I am looking forward to exploring the cloud capabilities and utilizing even more of our own and third-party APIs. With Blue Prism as our foundation, I am confident that we can continue to deliver innovative solutions for our clients. I am also thrilled about my team's expansion beyond financial functions, as we are now delivering projects for customer service and demand planning departments. This expansion is a proof of trust and collaboration of our clients and partners, and I am grateful for their support. This expansion is just the beginning, and I am excited to see what other areas we can apply our automation expertise to in the future. Finally, I want to express my pride in being an important member of a global Electrolux RPA team. Blue Prism's commitment to innovation and collaboration has created a culture where we are empowered to be effective, and I am grateful for the opportunity to be a part of it. I look forward to continuing our collaboration and driving transformational change together. Once again, thank you for this incredible honor!
At Shell, Intelligent Automation is fuelling the next wave of digital transformation and Jignesh is one of the prominent software engineers driving these changes. In recognition of his consistent and "above and beyond" efforts he has been selected for this award for 3rd consecutive year.
Jignesh is leading Intelligent Automation R&D Innovation at Shell which re-imagines, designs and builds process automations by using connected intelligent technologies. To ensure Automation Centre of Excellence delivers work that is compliant with Blue Prism and Shell quality standards and reflects industry best practice, he also mentors, coaches and coordinates junior developers. He is an active member of Robotic Process Automation forums both externally - Blue Prism Research Program, Blue Prism Champions Program, Blue Prism Mentorship Program, Blue Prism Development Volunteer as well internally - Shell Technical Review Board, Machine Learning R&D Group, Bot Tech Café and he actively shares knowledge of evolving connected Intelligent technologies in the market and contributes to evolution of RPA best practice. Jignesh believes it's important to power up people & give them space to think innovatively. As Intelligent Automation Developer he helps business leaders to leverage Green Software Robots using Blue Prism to build less boring or mundane processes and more creative work environments for their teams - reducing attrition cost, saving them time, money & energy. His desire to always learn & unreservedly share his knowledge for the benefit of others, attention to detail & creativity in delivering innovative automation solutions make him welldeserving of this prestigious award
