Our world, our generation, our challenge is being shaped by two major forces: the energy transition and digitalization. For Shell to succeed in the first, we must be leaders in the second. Intelligent Automation Team draws on our expertise to help our business re-imagine and transform.
Intelligent Automation Natural Team is primarily organized around a Centre of Excellence led discovery and development team while the platform and control room operations are under the Automation Service Operations Management Team. Honesty, transparency and good teamwork helps us foster a healthy work culture and environment where each individual is recognised, appreciated and supported to develop excellent technical and soft skills.
We are partnering with Shell businesses to design and build a secure, reliable and cost-effective Digital Workforce that provides a seamless customer experience, smarter choices and enables our assets to become cleaner, more efficient and productive.
We maximize areas where automation is applied, for example global processes such as Order-to-Cash, Procure-to-Pay, Record-to-Report, Hire-to-Retire, Finance and IT. We replicate automation ideas from one business unit to another and introduce structured goals and KPIs.
We also maximize Bot capabilities to automate as many steps as possible in one process. Blue Prism forms the engine when it comes to digitalization of processes, but we are adding new capabilities Smart Optical Character Recognition, integration with Azure Cognitive Services to take advantage of the Machine Learning and recognize images in documents or conversational capabilities to provide a superior experience to stakeholders and in the future even integrate IoT to automate end-to-end processes.
Once automated, we minimize value leakage for business teams. 5 years ago, our Bot Success Rate was 74%. We gradually improved it by addressing real business problems and providing permanent fixes for recurring issues. Bot Success Rate is now 93%.
'Automation Team is adding additional products and focusing on stability and growth opportunities. With consistent effort we have improved Bots' success rate from 77% to 93% leading to improved business confidence and these numbers are now close to best-in-class as per the industry standards.' Alisa Choong –SVP CIO