Blue Prism Product

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This community covers the core Blue Prism RPA product.

  • 1.  Authentication failed.

    Posted 09-13-2022 08:26

    why my blue prism code couldn't click on sign in Button?

    Sara Nof

  • 2.  RE: Authentication failed.

    Posted 09-13-2022 11:50
    It looks like it have clicked, but the login information was incorrect?

    Mats Holm Pettersson
    RPA Specialist

  • 3.  RE: Authentication failed.

    Posted 09-13-2022 12:16
    when I click it manually it works but when BP clicks is it doesn't

    Sara Nof

  • 4.  RE: Authentication failed.

    Posted 09-13-2022 13:24
    Hi @Sara Nof,

    Please check if there are any spaces in the username or password field in the data item which is triggering the above error. Sometimes, while copying the credentials and pasting it in the data item, it takes up the blank spaces hence resulting in Invalid credentials error.​

    Manpreet Kaur

  • 5.  RE: Authentication failed.

    Posted 09-14-2022 07:55
    Hi Sara,

    If you are using v7.1 and there is inline JavaScript embedded in the web element, the click will not work. We will shortly publish a KB article on that. 

    You can work around it by trying to issue keystrokes to it, e.g. use SPACE or ENTER key once you have the screen activated. Or spy the element using UIA mode, and use the click action there.

    Bruce Liu
    Senior Product Consultant, Professional Services
    Blue Prism

Welcome to the Blue Prism RPA Product Community!

Whether you’re looking to manage a complex infrastructure, maintain security and compliance, bring new products to market faster, or gain operational speed and agility in an uncertain economy, Blue Prism delivers — with the flexibility you need to create the business you want. From deployment on-premise, through a cloud service provider or as SaaS, to a skillful and adaptable digital workforce that continually expands to meet your enterprise needs, you can gain enhanced operational insight and control while your people reclaim the time they need to focus on great work.

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Blue Prism is intelligent automation — business-developed, no-code automation that pushes the boundaries of robotic process automation (RPA) to deliver value across any business process in a connected enterprise.

A combination of RPA with expanded cognitive and AI capabilities, Blue Prism is different than other automation technology on the market. With one Blue Prism license, you gain instant access to an already AI equipped digital workforce, along with the tools you need to build and delegate automations. Click here for more information on Blue Prism and Intelligent Automation.
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