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SaraNof
Level 3

why my blue prism code couldn't click on sign in Button?

30272.png


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Sara Nof
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4 REPLIES 4

It looks like it have clicked, but the login information was incorrect?

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Mats Holm Pettersson
RPA Specialist
WillisTowersWatson
Europe/Copenhagen
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when I click it manually it works but when BP clicks is it doesn't

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Sara Nof
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Hi @SaraNof,

Please check if there are any spaces in the username or password field in the data item which is triggering the above error. Sometimes, while copying the credentials and pasting it in the data item, it takes up the blank spaces hence resulting in Invalid credentials error.​

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Manpreet Kaur
Manager
Deloitte
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bruce.liu
Staff
Staff
Hi Sara,

If you are using v7.1 and there is inline JavaScript embedded in the web element, the click will not work. We will shortly publish a KB article on that. 

You can work around it by trying to issue keystrokes to it, e.g. use SPACE or ENTER key once you have the screen activated. Or spy the element using UIA mode, and use the click action there.

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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