The winners of our Customer Excellence Awards 2022!
Today, we had the pleasure of revealing the winners of the Blue Prism Customer Excellence Awards 2022, live on SS&C Blue Prism's YouTube Channel. The winners of this year's awards were selected by a panel of over 35 judges. The panel is made up of Blue Prism customers, intelligent automation consultants, industry analysts, and internal experts. The Blue Prism Customer Excellence Awards celebrates the many ground-breaking successes our customers have achieved with their digital workforce in building the future of work. These awards showcase our customers’ inspiring innovations, creative projects, and bold use of Blue Prism to transform their businesses and free their people to do what they are good at.
Best Newcomer
Central England Co-op (CEC) is one of the largest independent retail co-operative societies in the UK with over 8,000 colleagues across 20 counties. It partnered with Blue Prism to introduce robotic process automation into its Shared Services function as well as creating a centre of excellence to support its implementation and the ongoing maintenance of automation projects. It was introduced as CEC continued to look to technology to help future-proof its business and support its aims to be more sustainable environmentally, financially and humanly.
It's drastically improved day-to-day processes and brought a range of benefits into the organisation. By automating some of the more mundane yet still important tasks it’s improved colleague engagement and morale, allowing colleagues to really focus on things that add real value to the organisation and its members and customers, giving more opportunities in terms of talent development for them, as well as giving hours back to the business. RPA has increased CEC’s layers of data integrity and its layers of risk protection by building a process automation to ensure it can be certain it’s compliant, and regulatory compliance rules are followed to a tee with an audit trail history. It’s also provided an opportunity to deliver projects at a relatively low cost, and support ongoing processes in a cost neutral way, as well as benefits in terms of productivity and reliability as RPA can work 24/7 without interruption.
To win this award will mean a great deal to the organisation and be wonderful recognition of the hard work that has been put in to make this a success and the positive outcomes it has achieved. It's drastically improved day-to-day processes and brought a range of benefits into the organisation. By automating some of the more mundane yet still important tasks it’s improved colleague engagement and morale, allowing colleagues to really focus on things that add real value to the organisation and its members and customers, giving more opportunities in terms of talent development for them, as well as giving hours back to the business. RPA has increased CEC’s layers of data integrity and its layers of risk protection by building a process automation to ensure it can be certain it’s compliant, and regulatory compliance rules are followed to a tee with an audit trail history. It’s also provided an opportunity to deliver projects at a relatively low cost, and support ongoing processes in a cost neutral way, as well as benefits in terms of productivity and reliability as RPA can work 24/7 without interruption. To win this award will mean a great deal to the organisation and be wonderful recognition of the hard work that has been put in to make this a success and the positive outcomes it has achieved.
The Warehouse Group (TWG) is one of the largest retailing groups in New Zealand. Their purpose is to help Kiwis live better every day. Over the years, they’ve donated more than $75 million dollars for New Zealand communities and have contributed to countless community-focused initiatives. They were the first company in New Zealand to add a Shielded Site link to the Women's Refuge website to help protect those experiencing family violence, and were a key supporter of the Government’s Family Violence Victims’ Protection Bill. They were New Zealand’s first large company and the third major retailer in the world to go carbon neutral.
In a short space of time, TWG’s newly formed Intelligent Automation chapter has delivered a range of automations across the business in areas such as buying, human resources, online and logistics. These automations have improved productivity, data quality, operational efficiency and most importantly, given our team time back. To be exact, the team have delivered over 9000 hours back across the business. One of the core pillars of the team’s success is the way in which the Blue Prism platform has complemented their Agile ways of working. Winning the best newcomer award is amazing recognition for all the hard work this small passionate team have put in over the past 9 months. The team would like to recognize the following individuals for their contribution towards winning an award: Chris Jackson-Cox, Hannah Aldred, Jeremy Dean, Paul Wynyard, Sherin Aron, Muthamil Sathish Kumar, Kathy Kramer, Keryn McKenzie
Alder Hey Children’s NHS Foundation Trust began its RPA journey in 2021, focusing on building a virtual workforce to support the human workforce, with a view to releasing minutes to care for clinical staff and reducing administrative burden for non-clinical staff.
Over the first 12 months we successfully implemented 9 RPA processes, to support areas including Human Resources, the Data Validation Team and the Children and Adolescent Mental Health Services Team. These automations have demonstrated the positive impact of RPA with significant efficiency savings in administrative time, and improved data quality of patient and staff records. These automations have demonstrated the positive impact of RPA with efficiency savings of over 3200 hours of administrative time, and improved data quality of over 1500 patient records. Winning this award would be a fantastic achievement to the Automation Solutions team, it would cement our position as an up-and-coming regional co-operative for Automation Solutions. The team would like to recognize the following individuals for their contribution towards winning an award: Kerry Morgan, Kieran Johnson, Jacob Moore and Ann Marie Greenwood.
Alberta Health Services (AHS) is one of Canada’s largest employers and one of the world’s largest, fully-integrated health systems, delivering health services to more than 4.4 million people living in Alberta, as well as to some residents of Saskatchewan, B.C. and the Northwest Territories.
Since its implementation in 2021, AHS’ Automation program has developed 16 automations, supporting Human Resources, Finance, CPSM, and IT. These automations have freed up more than 15 FTE of capacity, which has enabled AHS to be more agile and responsive to various demands. This has been especially beneficial during the COVID-19 pandemic. In the near future, we plan to double the benefit we have seen to date and shift focus to the clinical areas of our organization. The automations we implement will help AHS achieve its cost-saving and quality improvement goals. AHS is honoured to work in this field and is proud to be one of many deserving organizations who have been nominated.
The team would like to recognize the following individuals for their contribution towards winning an award: Allison Taylor, Andre Bourgeacq, Andrew Garnsey, Bikramjot Bedi, Cameron Broussard, Carolina Szabo, Chantal Ditto, Christina Guy, Christopher Johns, Christopher Potvin, Colleen Purdy, David Flores, Don Giang, Glen Shortt, Janet Bates, Jennifer Moshansky, Jerri-Lynn Misiak, Jesse Tutt, Jonathan Maquio, Karan Bhagwani, Loan Pham, Margo Siebenga, Matthew Eckert, Medha Guha, Michael Lam, Nicholas Schroeder, Nick Schmidt, Nokuthula Sithole, Olga Koldachenko, Penny Rae, Pranav Shukle, Preetam Sikdar, Ryan McLaughlin, Sandra Angaangan, Scott Ginther, Sean Chilton, Sharron Krohman, Shayne Legault, Shelly Paik, Stevan Beljic, Teresa Chu, Trisha McCloskey, Tyler Dickson, Vasudevan Sambasivam, Vivek Bodduluri, Vivian Yeung, Wing Leung We are helping to transform AHS by developing an automation program that provides opportunities to reinvest in front line clinical care.
We are very happy with the results from our automation strategies to date and are excited to see the program grow. - Sean Chilton VP People, Health Professions and Information Technology
ROM Excellence
S&P Global Ratings, one of the largest credit rating agencies globally, operates within the heavily regulated financial services industry where an effective governance and control framework is imperative.
Our robust and scalable Robotic Operating Model (ROM) ensures governance requirements are fulfilled while also generating over $7 million of business value annually through automation of repetitive and standardized processes, improving both product quality and efficiency. Additionally, the ROM enables teams to focus on higher-value deliverables and efficiently leverage resources and internal expertise. Since 2018, S&P Global Ratings has continuously refined the internal ROM, ensuring all capabilities are built on a stable, scalable foundation. Winning this award will demonstrate the advantages enabled by automation and build awareness for new automation opportunities, fuelling an innovative approach to how we work and do business.
Shell is experiencing an unprecedented automation growth - 10 times more Bots in 1 year. The rate of growth is set to continue as people and businesses embrace automation as a means to add value and align with IT strategy of IT Operations of the Future.
The development of a new robust and scalable Robotic Operating Model makes this possible. Close and effective collaboration between two teams - Delivery and Operations leveraging their skills and knowledge of automation has resulted in speedy implementation, minimal risk and maximum output. The teams used their creativity and resilience to continually demonstrate control and ensure business continuity even during very trying Covid pandemic. Due to our structured approach to the Robotic Operating Model, Shell has seen seamless decentralization of Bot implementation activities and a perfect balance between standard and customized automation experiences across the board. This yielded a massive Bot popularity with over 1.5 million transactions executed every month and huge stakeholder appreciation both internally and externally on global platforms.
Designing and implementing such a Robotic Operating Model is an evolving journey across 4 phases – Experiment, Setup, Consolidate and Scale Up. The first two phases helped us identify and manage automation risks across the entire value chain. The third phase helped us test the end-to-end control framework and the fourth phase is helping us rapidly scaling up the adoption of bots across the 6 lines of business. Automation is gaining huge ground, changing hearts and minds and we see more Shell people than ever determined to leverage innovative automation solutions to generate business value. The team would like to thank the following individuals for their contribution to winning the award: Shahzeb Ahmad, Aparajita Pant, Rakesh Swain, Jayanta Biswas, Girish Wadhwa, K R Arjun, Navaraj Mishra, Pavan Muniyappa, Joseph Fernando, Ramya Ranganathan, Pooja Jain, Raja Haridass. “Shell making it to the finals in the ROM excellence category is another recognition we have received for all the great work we have done over the years to continuously improve our automation capabilities within Shell.
We had a steep learning curve and take immense pride in our journey as it is during this journey that we developed bots and bot families that have been recognized globally and externally. We have won multiple external awards like International Customer Experience Award (2021), Chartered Institute of Procurement & Supply Award (2021), Customer Experience Asia Excellence Award (2020) all adding accreditation to the phenomenal job our team has done.” Ahmad, Shahzeb (Automation COE Lead, Shell) “A journey we started with 3 bots, has now turned into 230+ plus bots in itself speaks of the hard work gone behind scaling up skillfully. While the great minds at Blue Prism took care of the product we worked on the processes and people to bring out the best in our organization. We have automated processes that were instrumental in helping business reach higher levels of process efficiency, maturity, customer satisfaction & value creation.” Pant, Aparajita (Delivery Lead, Automation COE, Shell)
Barclays Group adopted digital workers as part of the automation journey. This journey over the last decade has matured to intelligent automation. The Process Automation Center of Excellence (PACE), a Group-wide shared service, is an integral part of business value chain complementing technology and digital transformation to create capacity and drive customer value. PACE developed an operating model that is business centric, flexible and scalable to cater to business demand and embeds controls throughout the life cycle of automation initiative. The robust operating model has led to evolution of hyper automation offerings and accelerated delivery of reliable optimum automation solutions keeping the business needs at the center.
The team would like to recognize the following individuals for their contribution towards winning an award: Sundar Ganesh, Chakresh Gupta, Parthiban Sivaji, Swaminathan Balu and Pankaj Puranik.
Over the last four years, Discover Financial Services has continued to lean in to hybrid / Hub-and-Spoke operating model consisting of independent federated Spoke teams supported by a strong, multi-tiered governing body. This operating model has allowed for rapid escalation of challenges, effective and frequent knowledge sharing, program continuous improvement, risk mitigation, and hands-on automation collaboration. Additionally, we made a strategic decision to in-house our training program and equip our internal talent with training on this technology, instead of hiring externally. This helped promote companywide ownership of RPA for process efficiency, present exciting new growth opportunities for our employees, and reduce the time from Spoke selection to Spoke value delivery.
We’ve had tremendous success with our Hub-and-Spoke operating model thus far and as stands in 2022, we have eight (and counting) Spoke teams comprised of 30+ certified developers across the enterprise. Our robust, centralized Hub supports over 200 processes in production and enables our developers with their use of the Capture, Decipher, and Interact offerings. As RPA supports Discover's vision for Extreme Automation - that each manual process is to be understood, optimized, automated or eliminated - we've been able to grow our automation footprint across the enterprise and increase the backlog of identified use case ripe for automation by 400%. Winning this award would be a testament to Discover's relentless pursuit of automation and greater organizational change. People are excited to evaluate their processes with the potential for automation to alleviate their non-value added, manual, repetitive work. As an indirect result, we are seeing some amazing process improvement projects surface in the pursuit of RPA that have incredible financial impact within the organization.
The team would like to recognize the following individuals for their contribution towards winning an award: David Lyons, David Houck, JP Sullivan, Manuela Davila Robles, Tony Kogan, Yang Lin, Anima Priyadarsini, Joe Reich, Tyler Brautigam, Thomas Hutchins, Abe Ryder, Joe Mills, Vijay Kakaraparth, Andrea Munoz, Isha Gulati, Karen Lapa, Lisa Hower, Timi Ngoboh, Raj Kondaraju, Ramakrishna Reddy Kasu, Miranda Bowen, Matthew Radke, Shravya Geeda, Danielle Manley, Christopher Edwards, Matthew Radaci, Elle Lockett, Daniel Ireland, Elizabeth Reyes, Eric Lillard, Jeremy Benjamin, Mayank Jain, Rahul Narang, Paul Madura, Rachael Kim, Irene Bender, Ana Cano, Srissa Dharampal, Chris Allmaras, Tarik Brahmi, Eric Lillard, Mohammed Azizuddin, Praveen Kumar Dola, Sai Krishna Linga, Victor Otero, Rahul Korangi, Surbhi Garg, Ravi Nalla and the countless others that have helped shape our RPA Program!
Total Transformation
Barclays Group adopted digital workers as part of the automation journey. Barclays has effectively used this technology over the past few years to create capacity and value for the customers, colleagues and across the Group. The strength of digital workers has grown multifold at Barclays; the digital workers are responsible for processing millions of transactions a year.
By combining tools and technology, Barclays has evolved from simple to journey-based automation resulting in better colleague experience, enriched automation footprint and business benefits. Hyper automation solutions have enabled the paradigm shift in realizing the value generated using digital workforce in terms of quality, control, delivery, revenue, productivity and resource fungibility. The team would like to recognize the following individuals for their contribution towards winning an award: Sundar Ganesh, Chakresh Gupta, Parthiban Sivaji, Swaminathan Balu and Pankaj Puranik
At Westpac, our purpose is the help Australians and New Zealanders succeed. Automation has become an essential part of our business operations and a key part of the bank’s digital transformation in creating a simple and efficient end-to-end service experience for our people, our partners, and our customers. Automation is increasingly becoming a strategic differentiator for our organisation in the origination and servicing of core banking products and key customer engagement points, such as mortgages, insurance and hardship support. Implementing a horizontally scalable, centralised Automation-as-a-Service delivery model has been pivotal in delivering 300 automations and enabling 1 million hours of capacity freed up for our people to focus on helping customers.
The team would like to recognize the following individuals for their contribution towards winning an award: Abhi Kadian, Maria de Ruijter, Shrimontika Bhowmick, Jane Jung, Tan Bao, Sam Li, Mithun Parameswaran, Naseer Nasir, Mamta Pillutla, Julia Li, Meenakshi Kaul, Nitin Chandhok, Owais Haque, Shakir Islam, Mustafa Khan, Gayatri Iyer, Pegah EbrahimiPreethi Hari, Sushmitha Durai, Sanjay Wadhwani, Matthew Watts, Karan Varma, Shravni Mishra, Sayali Punse, Manoj Ramamurthy, Nicholas Lin, Manish Kaushal, Sohit Kapadia, Si Hoon Young, Sagar Birla, Darren Wong, Timothy Ryan, Stephen Lew, Andus Sum Fat Yip, William Kang, Somu Jacob, Richard Hart, Pranav Rawat, Ryan Hopson, Manuel Mendez, Babu Prasad Kada, Sreedhar Panaman, Mani babu Allam and Christopher Ngo.
Our Blue Prism Cloud went live at the beginning of the pandemic and we hit the ground running with the development of processes to help deal with Covid-19. In the first few months of the pandemic we were asked to activate testing centres and process antibody testing for ten's of thousands of people across Dorset, and we were given only days to get the job done. With the support of Blue Prism we developed processes and deployed solutions to help our staff meet these targets, and I have no doubt we would have needed many more staff to cope, and they would have worked much longer, had we not had RPA there to help us.
As a result of our success we had with RPA during the pandemic we now have almost daily requests from staff across Dorset who want to know how our 'Robots' can help them with a new process. This has transformed our approach to deploying new projects as RPA is now seen as an integral part of any new project. Next month we are transforming into the Dorset Integrated Care System, and we are working to incorporate the Robotic Operating Model into the framework used for deploying new projects across the whole system. There are too many names to thank here as the NHS Support teams in all the Dorset trusts have been integral to keeping the lights on for the past couple of years. But I would also like to thank everyone at Blue Prism who has been there to help us on our journey, especially the support team who have always been there to help, you have made a big difference to us here in Dorset. Thank you.
S&P Global, one of the largest financial information and analytics organizations in the world has leveraged Blue Prism to democratize automation across its divisions through: - Establishing an aligned Centre of Excellence model spread across 4 key business pillars, sharing best practices. - Embracing the latest automation capabilities to provide complete solutions. - Achieving a culture that welcomes digital worker augmentation.
S&P Global has developed best-in-class transformational technologies such as speech to text, translation and extraction, augmented with Blue Prism to provide intelligent solutions for end-to-end automations. Our digital workforce operates across every division and global region. Our digital workers operate across all departments including HR, Finance, Operations, IT, Sales, Fulfillment, and Regulatory processes. With over 500 active digital workers, the organization has gained back over 300,000 hours per year, enabling employees in every department to efficiently focus their time and efforts on more complex, higher value activities. In addition to creating time efficiencies, digital workers have enabled S&P to reduce risk, improve quality, and increase speed of delivery to better serve our customers in powering the markets of the future. Thank you to the entire Process Automation community across S&P Global, including but not limited to: Richard Cornish, Rich Kimmens, Nupur Sood, Dushyanth Sekhar, Shekhar Kapoor, Vaibhav Gupta, Mike Clark, Ankit Bass, Karan Gauba. Winning this award will reinforce our “automation first” mindset and enhance the whole organisation’s digital DNA.
Innovation Excellence
Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Some of our well-known marquee brands are Alfa Romeo, Citroen, Dodge, Fiat, Jeep, Maserati, Peugeot, RAM and Vauxhall. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.
MCM used Intelligent Automation to significantly improve its performance in addressing complex use cases, while maintaining its unwavering commitment to compliance and the consumer experience. MCM leveraged Blueprism’s Digital Exchange platform to integrate its digital workers with custom machine learning models and cognitive OCR solutions to automate mail room operations. This has enabled precise and accurate ingestion of millions of documents received from multiple sources without human touch.
MCM also partnered with third parties and integrated its digital workers with their APIs (Application programming interface). This has unlocked new use cases which required digital workers to navigate to external websites, which had a captcha security code to tell humans and digital workers apart. MCM is further championing the innovation agenda in its RPA COE (Center of Excellence) by using human-in-loop solutions to process consumer checks. They have successfully onboarded Blue Prism Decipher to extract useful data from checks and pass it on to digital workers for fast and accurate payment posting. Innovation is truly a key lever for MCM, and they have designed and deployed ‘MasterMind’, a solution to enhance the capability, reliability and scalability of Blue Prism digital workers. Mastermind overrides the existing Blue Prism Control room to provide a host of features like dynamic SLA based scheduling of digital workers, their health monitoring and automated reporting. It also has a mechanism for business users to directly feed inventory to digital workers and get updates on the progress. Thank you Kavita Kumawat, Rohit Srivastava, Sunil Kumar, Anuj Parihar, Pooja Bharadwaj, Himanshu Sharma, Durgesh Sharma, Dheeraj Dutta and Siddharth Jindal.
ABInBev is the world’s largest beer company, and we believe in creating a future with more cheers. Innovation touches every facet of our business. We're always innovating — bringing us closer to consumers and communities around the world to drive business growth. It drives our commercial strategy, our supply chain, our people team processes and the way we recruit future talent and helps us build a sustainable business to improve lives in communities around the world. The Automation COE (now Digital Solutions) at GCC ABInBev is helping drive the tech innovation strategy & business transformation agenda. With respect to the given use case i.e., the International Logistics Portal we have developed a cockpit solution pivoting around Intelligent Automation Technologies such as Blue Prism Automation, Progressive Web Apps, and AI-ML driven chatbot & analytics. The use cases on this portal/web application helps any customer do modify orders, track orders, initiate reverse logistics, raise customer complaints, and get revert with much reduced TAT. It has cut down huge transactional workload on the international logistics team and has delivered a high business value addition driven by high CSAT index. This has been a groundbreaking solution developed by the Automation team and given way to solve similar such complex business problems.
Firstly, would like to mention the process/problem statement (international logistics), which was team of around 100+ people working on complete transactional/manual tasks such as order change requests, invoice requests, order status, tickets for complaints and material delivery etc. Most of these processes require a logistics team member to log in to the SAP ERP and fetch the required data or update the requested details and then pass it on to the requestor via emails/calls/external ticketing tools like Salesforce or JIRA. When it comes to solving the problem, the Blue Prism plays an essential role in the entire front-end automation on SAP ERP and scratching the data from existing tools such as Salesforce, TMS (transport management systems). While the entire front end was built on the Progressive Web Apps, the back-end transformation entirely depended on Blue Prism. This made the entire flow seamless for any external requestor or an internal ABI employee which eventually helped solve a very big business problem of manual work (errors & delays) and customer satisfaction.
ATB Financial is the largest Alberta-based financial institution, with assets of more than $56.6 billion and a team of 5,000 helping more than 800,000 clients. As part of a rapidly changing and highly regulated market in Canada, ATB is committed to making smart and swift investments in the digital revolution in order to maintain a competitive advantage. A competitive advantage that is built around delivering exceptional experiences to our clients, through our team members, tools, technology, and operational processes.
Since bringing Blue Prism to ATB almost five years ago, we have changed the way we work as an organization. Our Intelligent Process Automation (IPA) group has grown to 35 people, including operational support and five delivery squads made up of developers, technical product managers, and scrum masters. The team re-designs inefficient processes end to end by combining Robotic Process Automation (RPA) with adjacent AI technologies, such as machine learning and computer vision. ATB, like many organizations, has faced a paradox of living in a world where critical business information has existed in both digital and analogue formats at the same time. Many workflows have even required information to be captured using multiple sources and formats, including paper and scanned versions of documents. In 2019, ATB re-organized it’s AI teams to bring Data Science closer to this problem to help solve it. Automated Information Retrieval (AIR) was formed and the team was focused on leveraging AI to replace human cognition, specifically where computer vision and machine learning could complement solutions that our already highly successful RPA teams were facing What transpired was the development of a series of custom AI Pipelines supported by an extensible Document Analysis Toolkit (XDAT) built by a talented team of data scientists.
There are currently six pipelines in production represented in the table below that run on a regular schedule and play host to a series of capabilities that complement RPA in the fulfilment of client requests in the lending space. The result has been 5.9 years of manual effort saved, along with an estimated stack of paper equivalent to a 66 story building. The team would like to recognize the following individuals for their contribution towards winning an award: Scott Soberaij, Jamie Dallen, Brendan Parks and Oliver Obinna. "What excites me about this work is how technology came together to enable a more consistent and reliable customer experience. It is an example of the greatness that can happen when you start with the customer experience, focus on the end to end process, and then enable it with technology." - Janka Coppens, AVP AI & Advanced Analytics
Business Value Driver
Alberta Health Services (AHS) is one of Canada’s largest employers and one of the world’s largest, fully-integrated health systems, delivering health services to more than 4.4 million people living in Alberta, as well as to some residents of Saskatchewan, B.C. and the Northwest Territories.
Since its implementation in 2021, AHS’ Automation program has developed 16 automations, supporting Human Resources, Finance, CPSM, and IT. These automations have freed up more than 15 FTE of capacity, which has enabled AHS to be more agile and responsive to various demands. This has been especially beneficial during the COVID-19 pandemic. In the near future, we plan to double the benefit we have seen to date and shift focus to the clinical areas of our organization. The automations we implement will help AHS achieve its cost-saving and quality improvement goals. AHS is honored to work in this field and is proud to be one of many deserving organizations who have been nominated. The team would like to recognize the following individuals for their contribution towards winning an award: Allison Taylor, Andre Bourgeacq, Andrew Garnsey, Bikramjot Bedi, Cameron Broussard, Carolina Szabo, Chantal Ditto, Christina Guy, Christopher Johns, Christopher Potvin, Colleen Purdy, David Flores, Don Giang, Glen Shortt, Janet Bates, Jennifer Moshansky, Jerri-Lynn Misiak, Jesse Tutt, Jonathan Maquio, Karan Bhagwani, Loan Pham, Margo Siebenga, Matthew Eckert, Medha Guha, Michael Lam, Nicholas Schroeder, Nick Schmidt, Nokuthula Sithole, Olga Koldachenko, Penny Rae, Pranav Shukle, Preetam Sikdar, Ryan McLaughlin, Sandra Angaangan, Scott Ginther, Sean Chilton, Sharron Krohman, Shayne Legault, Shelly Paik, Stevan Beljic, Teresa Chu, Trisha McCloskey, Tyler Dickson, Vasudevan Sambasivam, Vivek Bodduluri, Vivian Yeung, Wing Leung
Revenue NSW, the state’s principal revenue management agency, has adopted and implemented the Robotic Process Automation (RPA) practice using Blue Prism and its operating model, as one of Revenue's approach to drive innovation & process improvements. With various business challenges and pandemics in the last 2 years, process automation has been one of the key factors in responding to and serving the citizens of NSW efficiently and effectively.
Over the last three years, the organisation has implemented over 80 process automations, completed more than 3 million transactions and returned approximately 160 thousand hours back to the business. With its strong platform and solution design principles, the team are extending the intelligent automation capabilities to other agencies within the cluster. Following the Automation Strategy set at the beginning of Revenue's automation journey, the team has matured its functional capabilities around Opportunity & Pipeline, Design & Build, Training & R&D and Maintain & Run, glued by the Centre of Excellence. Intelligent Process Automation is one of the key enablers for the Department of Customer Service to achieve its long term vision of being the world's most customer-centric government.
Barclays Group has been an early adopter of digital workers as part of automation strategy. Barclays India business provides services to Corporate, Wealth and Private banking customers via India operations teams. As part of their automation journey, the business embraced Intelligent automation suite to deliver solutions to reduce manual effort, optimize cost and eliminate hand off between teams by automating workflow. This was a collaborated effort across Process Automation Center of Excellence (PACE), and other teams such as Operations, Technology and Transformation. Through these initiatives India businesses were able to enhance controls, improve overall customer and colleague experience.
The team would like to recognize the following individuals for their contribution towards winning an award: Sundar Ganesh, Chakresh Gupta, Parthiban Sivaji, Swaminathan Balu and Pankaj Puranik.
Sysco is the world’s global foodservice leader with corporate headquarters located in Houston, Texas. Our robust international network supports customers in 90 different countries around the world. With more than 70 broadline Operating Sites around the country, we distribute both food and non-food products to 600,000 customers. We began our IA journey in an effort to better serve our customers, increase efficiency, and streamline our processes almost 4 years ago.
One of our recent areas of focus was Supplier Accounts Receivables where due to many circumstances, a backlog of receivables grew to unprecedented amounts in a short period of time. The initial business case was to assist the team in reducing outstanding aged claims by $10M over the next 6 months. To do this, we designed, developed and deployed a series of 8 bots that together perform the end-to-end SAR process. These 8 bots not only very quickly & drastically reduced the outstanding receivables but also created a standardized process for the enterprise. The SAR bots produced a reduction of total outstanding supplier claims of more than $12M, as well as a reduction of claims >180 of $1.3M, not in 6 months, but in less than 1 quarter. The implementation of these automations enabled the clearing of claims so quickly & effectively, the team did not have to hire 1 additional associate. Winning this award would be an incredible honor, we are thrilled to have been able to so significantly help our business and therefore ultimately, our customers. To be recognized by our peers for this work is more than we could’ve hoped for.
The team would like to recognize the following individuals for their contribution towards winning an award: Kim Meredith, Liz Capell, Tena Vinh, Soda Heng, James Owen, Jack Lee, Michael Fisher, Ayumi Nghiem, Kevin Stacey, Alison Major, Ram Govindarajulu, Aanchit Govind, Abdul Hameed Ibrahim, Annapurna Adireddy, Annu Rani, Bhargav Mandava, Chethana Gowda, Jone Emima, Manya Garg, Minu Susan, Nagarathna Heggade, Narasimhaprasad S., Priyaa Shankar, Rajasubha Janarthanan, Rajini Swamy, Raman Sharma, Sai Hasanthi Pothineni, Mohammed Salman, Sandeep Sharma, Seth Maize, Shishir Tripathi, Simranjeet Kaur, Sneha Mutta, Tom Varikatt, Osvaldo Davila, Rahul Pateliya, Shreya Bhardwaj, Swati Gupta. Robotics Process Automation is a key enabler in the Emerging Tech goals here at Sysco, Through RPA we have been able to increase efficiency, reduce error, and remove repetitive tasks from our workforce. This allows our associates to focus on higher skill / higher value deliveries - greatly accelerating technology's impact on our overall business. This is why we're so excited to be named a finalist in the 2022 Customer Excellence Awards. It's a great way to recognize the combined team and its numerous successes this year! -Nick Germanotta, VP Corporate Technology
Individual Awards
Winning this prestigious industry award, is affirmation of all the hard work, dedication and perseverance, that not only myself, but the entire Automations program at Raytheon Technologies has completed. Those efforts have helped push the boundaries with Blue Prism, as the key platform, that enables us to transform our automations program and take things to the next level. Even though it is an individual award, I do not believe it can be accomplished without the help and support of the entire team and leadership at Raytheon Technologies.
Overall, I have made my parents proud regardless of a win or not because they came to America as refugees from a war torn Vietnam in the 70s, to be able to support me and push me through becoming first in my generation to graduate high school, college, an a master's degree. My mother unfortunately passed away from cancer a couple years ago but I know she's proud of what I have accomplished and I would dedicate any win in her memory. I understand that this is an individual award, however, I do not believe it could have been accomplished without the help and support of the entire team and leadership at Raytheon Technologies. There are too many to mention, but a few are (in no particular order): Nandi Caldera, Reena Koshy, Brent Kuhls, Sue Pizzolongo, Ian Plude, Babu Rajan, Kent Rutledge, Keyur Shah, and Walt Silva. Without their support I could not have been able to do what I could do to my fullest potential.
Steve Blunt’s automation work at the University of Sydney has been transformational. He built one of the first and the largest automation capabilities within the higher education sector and has been a key influencer in promoting RPA adoption across the sector. This strategic positioning of automation was a key success factor in enabling the university to improve services for staff and students. External technology executives have described Steve as ‘a visionary Head of Automation’ and ‘a savvy operator and amazing lateral and strategic thinker who is prepared to take calculated risks and stick his head above the parapet.’
Acknowledging that large changes are hard to implement successfully, especially in rapid succession, Steve positioned RPA as a way of transforming the university one automation at a time. With his service-first approach, Steve created one of the first automation practices to lead automation with the primary aim of improving service levels, rather than adopting a cost-out approach. This approach was uncommon at the time, but resulted in fast adoption with a high ongoing high rate of return, embedding automation as a key internal capability. One of Steve’s proudest achievements is the creation of an Automation Graduate Program, a three-year curated career pathway exclusively for University of Sydney graduates. The Grad Program has enabled the team to grow quickly while providing an exciting new career path for USYD grads. A proud supporter of diversity in tech, Steve has built a team with over 50 per cent female developers, and made up of many nationalities. Steve is a keen advocate for automation and a frequent keynote speaker. To expand the automation market, Steve created an advisory and services arm, and has assisted over 30 universities globally on their automation journey. Winning this award recognises the significant achievements and impact of the automation capability at the university. We are proud to have Steve as our amazing Head of Automation!
Agnieszka Belowska has been a strong advocate for automation within Nordea. She has successfully supported all business units to leverage operating model from depending highly on manual workers to increase digital workers engagement in numerous processes.
She started the automation journey back in 2018 with the transformation of ROM, building Robotics centre of Excellence with around 130 professionals focused on automation potential, supporting all business units within bank in process analysis, development and efficient monitoring of over 530 digital workers engaged in more than 400 processes. She believes in digital transformation, actively shares her experience within RPA communities and truly leads by example. Thanks to her influence people recognized new career opportunities within robotics and decided to successfully re-brand. Being proactive she started efficient cooperation with academic world and University of Lodz has founded a dedicated faculty related to BPA, educating next BPA specialists. Her positive attitude, focus on opportunities and overall development even if it seemed limited at first glance, accompanied by continuous attention to customer needs, led others to understand digitalization and overcome fears and impediments during automation journey. As Agnieszka says: "The sky is the limit".
Starting my professional journey in 2017, I come with almost 5 years of working experience in Financial, Telecom, IT and Services industry. Over the years, I have designed and implemented several large-scale solutions using RPA various tools like Blue Prism.
I am also a Blue Prism User group lead for Gurgaon, Noida, NCR region in India. Alongside Blue Prism’s Education Services team, I started Blue Prism RPA Riders 2021 program, which is an internship opportunity for 3rd & 4th year Engineering students. I am currently mentoring 4 mentees through the Blue Prism Community, and have suggested many improvements and new ideas for the tools’ development. To date, I have submitted around 40+ ideas out of which 12 have already been delivered and 11 are under consideration. I am a very curious person and believe that learning is a process that continues throughout one's life. Someone once told me a strong and big Community can help one in the long way. And in my experience this premise is accurately true. Winning the title of Community MVP of the Year is a great honor for me. It always feels great when your work gets recognized and this is one such moment for me. A big thanks to all the judges who considered me worthy of the title and to Blue Prism for giving me this opportunity and all the exposure. This award will always hold a special place in my life.
Blue Prism For Good Award
Just to be nominated for the Blue Prism for Good Award 2022, alongside such prestigious organisations is a fantastic vindication of the massive efforts of so many across the organisation; from within services and their dedication to continuous improvement to our highly-skilled Centre of Excellence and the aptitude of the team to deliver solutions that not only meet requirements, but go above and beyond for our customers.
We are delighted to see this progression lead to our Intelligent Automation programme receiving international attention for the transformational impact that the virtual workforce is making on service delivery and ultimately, improving citizen outcomes. This can most significantly be seen in such sensitive and critical areas of the council such as the Children and Young People's Services directorate. Being able to deliver intelligent solutions that free up skilled staff time enabling them to talk to families and cared for children and deliver a more effective and tailored service is, for us, the definition of the word 'Revolutionary'.
Blue Prism Legends
Lloyds Banking Group, the UK’s largest retail bank, has developed a Robotic Operating Model that has underpinned the successful, scalable growth of RPA across the Group. Two key strategic decisions of a Federated Operating Model and being self-sufficient have led to a Center of Excellence consisting of 5 teams: - Opportunity Assessment, Academy, Platform, Adoptions & Control Room which has created over 2 million hours of capacity with 200 processes automated across 12 groupwide business owned RPA hubs and Blue Prism developers, with a safe, scalable platform that can respond with speed and agility to any business challenge e.g. COVID-19.
Lloyds puts the customer first, enables self-sufficiency and laid the foundation for future expansion into broader intelligent automation technologies and beyond.
Thank you, Lloyds for your continued leadership in intelligent automation and innovative use of the Blue Prism Robotic Operating Model.
Prosegur, a multinational firm in the private security sector. Innovation is a key instrument for Prosegur, initiatives such as “Probot”, project oriented to build additional capabilities to Blue Prism, enabling scalability and reliability by the implementation of a module on top of Blue Prism Control Room, to improve monitoring capabilities, automation life cycle management. This approach has enabled Prosegur to break even in approximately one year, allowing RPA COE team cost to saving delivered by production robot.
Prosegur scaled their digital workforce broadly and enhanced it with a wide variety of cutting-edge technologies. As a multinational private security company, Prosegur works to make the world a safer place for its customers in 26 countries. For over three years, the company has been driving a digital transformation program to increase operational efficiency, provide fast and personalized customer experiences, and allow employees to focus on impactful work. Intelligent automation has helped Prosegur achieve these goals with such success that they have been awarded a global Blue Prism Customer Excellence award two years in a row.
Thank you, Prosegur for your continued leadership in intelligent automation and commitment to innovation.
Invesco, an independent investment management firm, uses intelligent automation to automate data monitoring and intake digitization.
Financial management firm Invesco is passionate about delivering an investment experience that helps its customers get more out of life. And with $1.45 trillion assets to manage for customers across 26 countries, it’s no simple task. Another passion of Invesco is its continuous pursuit of performance excellence. So, to give customers the ideal experience and to meet high expectations, Invesco has been steadily and strategically transforming its business with key technologies like intelligent automation. Invesco has digital workers active in 35 business functions and sub functions worldwide. It’s no wonder that they’ve taken home awards for long-standing innovation and strategic transformation over the years.
Thank you Invesco for continued leadership in intelligent automation and being an outstanding example of using Blue Prism at scale.
Pinnacle Awards
ASB is a New Zealand bank with a proud heritage of innovation to improve the wide range of experiences it provides to its customers. We started experimenting with Blue Prism around 5 years ago to understand how it could enhance operational efficiency, quickly seeing the potential and scaling to build a team.
Our team has integrated Blue Prism into our Intelligent Automation strategy and toolkit; utilising as part of a wider ecosystem with technologies like ABBYY, Timeline, Pega, Microsoft, allowing each to play to their strength and achieve the best possible outcome for our customers and ASB teams. It’s saving our people hundreds of hours per day, reducing risk, accelerating turnaround time, providing rich processes, insight and ultimately delivering a better customer experience. Winning this award is great recognition of what the team have achieved after many years of effort and exploring the range of opportunities they can unlock both individually and when combining with other technologies.
Nordea has developed an operating model where digital workers incorporated into daily tasks give back over 1000 FTEs on a monthly basis. Starting from how we work with our Business Units today it is very clear that we have an “Automation First” Strategy. To achieve this, we have been working in a different way the last year, addressing automation of a whole Business Unit and their processes at the same time, an evolution from earlier when we talked to individual Subject Matter Experts. We have also started to get involved in other Digital Transformation initiatives in the bank, designing new processes with a Digital Workforce in mind already from the start. We are an embedded part of the business, and we dare to say that many employees in the bank have a digital worker close to them. We are present in at least 80% of our Business Units, ranging from IT, Operations, AML, KYC and both Private and Commercial banking across all our countries. Thanks to it business units started to view automation from a different lens with straight - through - processing as a target.
This has not happened without hard work and great support from Nordea’s Leadership team. We have spent a lot of time to meet all business units explaining the benefits from automation and demonstrating the potential in terms of Customer Value and Cost Reduction. Being recognized in this category confirms that our efforts inbuilding up automation-ready mindset has been successful and show others that's it's worth investing time and resources to it. The winners would like to thank: Agnieszka Belowska-Gosławska, Jan Dąbrowski, Ali Hakan Akillioglu, Henrik Tomis Bartel, Piotr Stolarczyk, Iwona Krajewska-Piliszek, Monika Placek, Małgorzata Kołodziejczyk.
This recognition strengthens our aspiration and provides a valuable validation that we are on the right track or even ahead when compared with peer companies with similar automation journeys. We are excited to be recognized and will use this opportunity as a launch pad to move the needle towards the next set of automation capabilities.
We are building a robust Digital Automation capability at DuPont to fuel Digital Transformation at scale. Digital Automation or RPAs have lead employees to embrace digital solutions, creating an impact, leading to competitive advantage, providing better service & experience to our customers as well as empower employees for the better. Over 3 years, we have created a best in class team, strong governance, scalable platforms, optimized delivery approach and thousands of digital automation champions at DuPont, leading to 120 bots in Production and deliver significant value for the business and functions. The vision for Digital Automation was to “Automate manually repetitive tasks and get back to the business of managing your business”. We knew RPA will improve process efficiencies as well as increase employee satisfaction.
Whilst from a customer perspective this success is quantified by a speedier response to a query or a service being proactive in their contact, behind the scenes it’s a much more fundamental shift in operational mentality. We have pushed boundaries by using innovative new technologies within Blue Prism to connect data, systems and inter-organisational workforces more seamlessly than ever.
The confidence and buzz that our automations have created in the council has led to a shift in operational mindset and a reduction in the hesitancy traditionally associated with the embedding of cutting-edge technologies in naturally risk-averse services. This exciting move away from traditional solutions that is emerging across the council is opening doors to complex and sensitive areas where our truly transformational work is now making a real impact.
At Westpac, our purpose is the help Australians and New Zealanders succeed. Automation has become an essential part of our business operations and a key part of the bank’s digital transformation in creating a simple and efficient end-to-end service experience for our people, our partners, and our customers. Automation is increasingly becoming a strategic differentiator for our organisation in the origination and servicing of core banking products and key customer engagement points, such as mortgages, insurance and hardship support. Implementing a horizontally scalable, centralised Automation-as-a-Service delivery model has been pivotal in delivering 300 automations and enabling 1 million hours of capacity freed up for our people to focus on helping customers.
The team would like to recognize the following individuals for their contribution towards winning an award: Abhi Kadian, Maria de Ruijter, Shrimontika Bhowmick, Jane Jung, Tan Bao, Sam Li, Mithun Parameswaran, Naseer Nasir, Mamta Pillutla, Julia Li, Meenakshi Kaul, Nitin Chandhok, Owais Haque, Shakir Islam, Mustafa Khan, Gayatri Iyer, Pegah EbrahimiPreethi Hari, Sushmitha Durai, Sanjay Wadhwani, Matthew Watts, Karan Varma, Shravni Mishra , Sayali Punse, Manoj Ramamurthy, Nicholas Lin, Manish Kaushal, Sohit Kapadia, Si Hoon Young, Sagar Birla, Darren Wong, Timothy Ryan, Stephen Lew, Andus Sum Fat Yip , William Kang, Somu Jacob, Richard Hart, Pranav Rawat, Ryan Hopson, Manuel Mendez, Babu Prasad Kada, Sreedhar Panaman, Mani babu Allam and Christopher Ngo.
It is a huge honour to receive this award from Blue Prism and is testament to the hard work of both companies in helping us deliver our RPA Strategy. RPA is more than just automation of high volume, repetitive, back office tasks (although this has proved very successful in BT!).
We have found that robots can been a great way of accelerating our ability to test and learn new innovative way of serving our customers. We are keen to continue to work with Blue Prism to push the boundaries on what RPA can do. Thank you again.
Banner Health is honored and appreciative to receive the Pinnacle Award for the Americas. Our partnership with Blue Prism, along with the incredible Intelligent Automation and IT team at Banner, is reflected with this award.
Our initiative is to be innovative and thoughtful with our process automations. Our automation focus has allowed us to expand into numerous areas of Banner, allowing us to make health care easier, so life can be better. The team would like to thank the following individuals for their contribution towards this award: Shannon Chrisco, Kim Anderson, Seth Dunn, Jody Willier, Victoria Witt, Eric McEachron, Tiffany Sandoval, Lora Cokeley, Tesia Liggins-Ross, Annapurna Adireddy, Sairam Kosuri, Suzi Dack and Bryce Carder.
People's Choice Award
Alder Hey Children’s NHS Foundation Trust began its RPA journey in 2021, focusing on building a virtual workforce to support the human workforce, with a view to releasing minutes to care for clinical staff and reducing administrative burden for non-clinical staff.
Over the first 12 months we successfully implemented 9 RPA processes, to support areas including Human Resources, the Data Validation Team and the Children and Adolescent Mental Health Services Team. These automations have demonstrated the positive impact of RPA with significant efficiency savings in administrative time, and improved data quality of patient and staff records. These automations have demonstrated the positive impact of RPA with efficiency savings of over 3200 hours of administrative time, and improved data quality of over 1500 patient records. Winning this award would be a fantastic achievement to the Automation Solutions team, it would cement our position as an up-and-coming regional co-operative for Automation Solutions. The team would like to recognize the following individuals for their contribution towards winning an award: Kerry Morgan, Kieran Johnson, Jacob Moore and Ann Marie Greenwood.
2023 Awards
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