Blue prism : Login agent : Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

[vineetkumar]

Hi All,

we are getting error  while running runtime resource  from interactive client.

Getting error :

Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

login agent was working fine  suddenly it stopped working ,

we tried many different solution : restart login agent
restart runtime resource

but no luck , please help  and suggest

[SteveBoggs]

Hi Vineet,

What is the version of Blue Prism you're running where you see this exception when using Login Agent? Have you checked to ensure the version of Login Agent matches the version of Blue Prism?

Looking into any recent changes in the environment (to the O/S, virtualization software, group policy/security, credentials used, etc.) usually will provide insight into what may be causing this issue since it was last working correctly.

[harish.m]

Hi Vineet kumar,

It might be the environment related changes as steve suggested. To get more information regarding this issue check below thread.

https://support.blueprism.com/en/support/solutions/articles/7000078657-bpe-error-the-operation-has-timed-out-with-login-agent-login-when-rsa-securid-is-present

[DevendranVenkatesh]

Cross check whether below group policies are enabled in VM server and login agent services are up and running.

Note: Also check blueprism listener is up and running

Group policies:

Services: