DX page is not laoding

[_Amlansahoo]

Hi Team,

Is there any upgrade activity going on Digital Exchange ?
The page is not loading for last 2 days.


------------------------------
Amlan Sahoo
Senior RPA Consultant
WonderBotz
------------------------------

[ritansh.jatwani]

Hi @Amlan Sahoo,

I was able to load Digital exchange from Blue Prism portal directly. Please check if you are still facing the issue?

​

------------------------------
Ritansh Jatwani
Manager
Deloitte
Gurgaon
*If you find this post helpful mark it as best answer
------------------------------

[_Amlansahoo]

Hi Ritnash,

I am still not able to load the same.

------------------------------
Amlan Sahoo
Senior RPA Consultant
WonderBotz
------------------------------

[John__Carter]

I get this too, I think it's browser related because I can see things in Edge but not in Chrome, which is my main browser. Clearing the cache was suggested as a fix but that didn't work for me. A workaround is to use an Incognito window, but I'd like a more permanent solution. I've asked the DX team to investigate.

------------------------------
John Carter
Professional Services
Blue Prism
------------------------------

[_Amlansahoo]

Hi John,

For me, it's not opening anywhere even not in incognito mode or any browser.

------------------------------
Amlan Sahoo
Senior RPA Consultant
WonderBotz
------------------------------

[KyleStrumberger]

Hi Amlan,

I believe this is a cache issue on the website. Can you follow the below steps? Doing this should fix your issue.

1. Open Chrome
2. Use CTRL+H on your keyboard
3. Select Clear browsing data on the left portion of your screen
4. The box below will appear, please select the same options as I have; please make sure your time range is set to all time.

------------------------------
Kyle Strumberger
Digital Exchange Marketplace Manager
Blue Prism
America/Chicago
------------------------------

[ChiragPatel1]

Hi Amlan,

I was facing the same issue with Digital Exchange DX portal. I cleared the browsing data and check the security for safe browsing and also the site settings.
Would recommend you to try doing the same and restarting the browser after you make changes in the browser.



Thank you,
Chirag Patel
(Ignite IPA)

------------------------------
Chirag Patel
------------------------------

[_Amlansahoo]

Hi Kyle Chirag,

I have tried all the possible ways still it's not loading. Even I tried in Firefox which I have never used still the same issue is appearing.

------------------------------
Amlan Sahoo
Senior RPA Consultant
WonderBotz
------------------------------

[John__Carter]

Hi Guys - in my case it seems one of my extensions was the root of the problem. I disabled all extensions temporarily and the problem disappeared. Then by process of elimination I found it was Ghostery causing the issue.

------------------------------
John Carter
Professional Services
Blue Prism
------------------------------