Hi
@Neeraj Kumar,
The original code sets the
item variable reference to that of the original email details. This incudes the address information, the subject, the body, etc. The
reply variable is then to a new message instance which is populated with the ​same message details as the original (i.e. addresses, subject, body, etc). At this point the two variables point to message objects that are essentially the same with the exception of the EntryID.
My guess is that the reason for performing the append of
item.Body or
item.HtmlBody to
Message probably boils down to a concern that reply.Body/reply.HtmlBody would be overwritten by Message, so item.Body/item.HtmlBody was used to ensure we still had the original body to include in the reply. In our testing, this code works fine. Are you saying it doesn't work for you?
Cheers,
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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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