BP 6.10.5 - Login agent hangs when manual login sent

[SteveBoomer]

Hi Folks,

We have a strange issue with our BP installation - 6.10.5 - whereby if we try and send a login manually to a RR it will occasionally hang and not respond. It doesn't happen when using a scheduled login.

Obviously it's not a massive issue with the manual logins, but it does mean we have to restart the RR and we are concerned that this might start affecting our schedules.

Has anyone seen this before? Your help is greatly appreciated.

Cheers,
Steve

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Steve Boomer
Solution Architect
Allianz Insurance
Europe/London
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[expertcr]

We will need to see the event logs when the process fails. Most of the time, it times out for waiting for a network connection, or the delay is too high.

If the problem persists, I recommend you open a ticket with our support department and include the logs and other valuable data.

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Luis Lopez
Customer Support Engineer English and Spanish
Blue Prism Ltd
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[SteveBoomer]

Hi Luis, thanks for the reply, I think we will open a support ticket, was just wondering whether anyone had seen this behaviour before. It has never happened as part of a schedule, only when trying manually. It's a strange one.
Thanks,

Steve

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Steve Boomer
Solution Architect
Allianz Insurance
Europe/London
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[grbanares]

We've been encountering the same issue lately. Please post the solution here if ever they got it resolved for you. Thanks!

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Genold Bañares
Head of Automation Development
Virtual Blue
Auckland, New Zealand
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