Batch stopped - Waiting for Image Processing...

[SergeiEvdokimov]

Hello everyone, the package stopped at the "Waiting for Image Processing..."
In the server info log:

This session was closed for ClientClosing!

2022-02-11 09:59:16,145 [8788] INFO  DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - Session: 537c1130-57c1-4371-adcc-bbe70854fcab/127.0.0.1:51569

A new session connected!

2022-02-11 09:59:16,145 [6868] INFO  DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - Request received. Command: Login, Transport Session ID: 537c1130-57c1-4371-adcc-bbe70854fcab

2022-02-11 09:59:16,176 [6868] INFO  DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - 'Login' command failed with code '-13' and message: 'Account locked after too many unsuccessful login attempts. Please try later.'

2022-02-11 09:59:16,176 [6868] INFO  DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - Request received. Command: Logout, Transport Session ID: 537c1130-57c1-4371-adcc-bbe70854fcab

2022-02-11 09:59:16,176 [6868] INFO  DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - 'Logout' command failed with code '-2' and message: 'Invalid session ID.'

2022-02-11 09:59:16,176 [8788] INFO  DecipherServer-b18a227a-9d6d-4b49-acdc-f2ba4a8af14b - Session: 537c1130-57c1-4371-adcc-bbe70854fcab/127.0.0.1:51569

This session was closed for ClientClosing!

The question is which login is not correct, where does the server knock and get an error?

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Sergei Evdokimov
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[Ben.Lyons1]

Hi Sergei,

Have any changes been made to the user account "GeneralUser"? Either a password change or deletion.

Thanks

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Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
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[SergeiEvdokimov]

Hi Ben,

Before that, I completely reinstalled Decipher.
When installed, the values are set by default. Generaluser\user


reinstall Decipher Automated Clients - no result

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Sergei Evdokimov
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[Ben.Lyons1]

Hi Sergei,

First thing I would try is resetting the password for general user via the UI, again to make it user. Just in case it's been 'locked out'.

If that doesn't work, then try restarting the Automated Clients service.

Following that, it would be best to raise a support ticket toe ensure we can get you up and running asap.

Thanks

------------------------------
Ben Lyons
Product Consultant - Decipher Specialist
Blue Prism
UK
------------------------------

[SergeiEvdokimov]

Yes, thanks, colleagues who watched the ticket helped.
For some reason, the Generaluser user is blocked, I created a new user and registered it in the configuration files.
It seems to work)

Thank you!

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Sergei Evdokimov
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[lookman]

That is good news Sergei, thanks for letting us know.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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