Blue Prism Application crashes while running process
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14-06-19 03:49 PM
Our Runtime Resources keeps "disconnecting" from Blue Prism control center. After remoting in, I noticed that the Blue Prism application itself is crashing. Error details below. Has anyone encountered this before?
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: Automate.exe
Problem Signature 02: 6.2.2.7623
Problem Signature 03: 5bbde702
Problem Signature 04: BluePrismMAPIExAutomation
Problem Signature 05: 2.0.6.0
Problem Signature 06: 5a3a2ccc
Problem Signature 07: 176
Problem Signature 08: 6
Problem Signature 09: System.AccessViolationException
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Matthew Gissentanna
Senior IT Business Systems Analyst
Synovus
America/New_York
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17-06-19 02:18 AM
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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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Dave Morris, 3Ci at Southern Company
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17-06-19 09:25 AM
I would agree with Dave's suggestion. However, if you are unable to move away from MAPIEx, then please also check out the following article in the Blue Prism Support Center (if you haven't already done so) just in case there is a link to a relevant solution from here.
Troubleshooting MAPIEx
Please note you will need to log into the Blue Prism Portal in order to access the above link.
Thanks very much 🙂
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Dean Fry
Content Manager
Blue Prism
Europe/London
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17-06-19 02:15 PM
We are working with a vendor to implement our RPA solutions and they opted for MAPIEx for reasons I'm not familiar with. I will share this info with my development team to see if this is something we can move to ourselves.
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Matthew Gissentanna
Senior IT Business Systems Analyst
Synovus
America/New_York
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17-06-19 02:16 PM
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Matthew Gissentanna
Senior IT Business Systems Analyst
Synovus
America/New_York
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