Blue Prism stops when using MAPIEx VBO

[Tetiana_shkavro]

Hello! So, i'm using MAPIEx VBO. I have a simple process with two stages: "Sent mail" and "Get mail". Sometimes Blue Prism stops on first or second step. Then it not responding for about ten minutes and then closed. When checking mail in Outlook i can see that my message both in "sent items" and "inbox" folders. In Windows Event Viewer we have following: 1)Error 23.07.2017 15:16:19 Application: Automate.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 1EEB0171 2)Error 23.07.2017 15:16:19 Faulting application name: Automate.exe, version: 5.0.23.0, time stamp: 0x58049026 Faulting module name: EMSMDB32.DLL_unloaded, version: 0.0.0.0, time stamp: 0x58c7ad73 Exception code: 0xc0000005 Fault offset: 0x1eeb0171 Faulting process id: 0x2b74 Faulting application start time: 0x01d30392fb2d4407 Faulting application path: C:\Program Files\Blue Prism Limited\Blue Prism Automate\Automate.exe Faulting module path: EMSMDB32.DLL Report Id: 960f7a92-6f87-11e7-be59-2cd05a80629a 3)Information 23.07.2017 15:27:12 Windows Error Reporting Fault bucket 500, type 5 Event Name: BEX Response: Not available Cab Id: 0 Problem signature: P1: Automate.exe P2: 5.0.23.0 P3: 58049026 P4: EMSMDB32.DLL_unloaded P5: 0.0.0.0 P6: 58c7ad73 P7: 1eeb0171 P8: c0000005 P9: 00000008 P10: Attached files: C:\Users\username\AppData\Local\Temp\WER49D8.tmp.WERInternalMetadata.xml C:\Users\username\AppData\Local\Temp\WER5224.tmp.appcompat.txt C:\Users\username\AppData\Local\Temp\WER52E0.tmp.hdmp C:\Users\username\AppData\Local\Temp\WER67E7.tmp.reg.txt C:\Users\username\AppData\Local\Temp\WER6807.tmp.wmi.txt C:\Windows\system32\drivers\etc\hosts C:\Windows\system32\drivers\etc\lmhosts.sam C:\Windows\system32\drivers\etc\networks C:\Windows\system32\drivers\etc\protocol C:\Windows\system32\drivers\etc\services C:\Users\username\AppData\Local\Temp\WER7B69.tmp.version.txt C:\Users\username\AppData\Local\Temp\WER7B7A.tmp.WERDataCollectionFailure.txt These files may be available here: C:\Users\kostiantyn.ryzhevsky\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Automate.exe_fba046e6a98e93dda086e2e891a670e28b6a8a1_cab_02b03f5d Analysis symbol: Rechecking for solution: 0 Report Id: 960f7a92-6f87-11e7-be59-2cd05a80629a Report Status: 8 Thanks in advance for any help!

[Denis__Dennehy]

Have you looked at the Mapiex problem solving articles in the knowledgebase? There is advice there about making sure you have 32bit Outlook installed, turning on email account cache etc..

[AnastasiosKrap1]

Hello Shkavro, did you manage to resolve this issue?  We 're experiencing the same problem with the EMSMDB32.DLL using Outlook 2016 version. I did an extensive research but nothing. Also, the Blue Prism support actions are not sufficient. They just redirect you to a MSDN link where there is no actual solution to the problem.   Thanks in advance, Tasos