Hi,
I would first suggest you to check if any items were added to the queue in your environment. the action "Add Item To Queue" helps you to add items from a collection to the work queue. The added items will be having a status called as Pending denoted by three dots in the Queue Management section of your Control Room.
Once added, whenever you try to retrieve any of the items using either of the actions, "Get Item By ID" or "Get Next Item" you will be getting the data stored in that work item in form of a collection with additional data items like Status, Attempts and Item ID. This Item ID data item is the GUID represents the item in the queue.
Also, the moment you execute this action, the item will be marked with a yellow lock status also known as "Locked" in the queue and it will stay in that phase until you either mark it as exception, or mark it as completed or simply unlock the item again to send it back to Pending status.
Hope it helps to clarify this concept.
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Regards,
Devneet Mohanty
Intelligent Automation Consultant
Blueprism 6x Certified Professional
Website:
https://devneet.github.io/Email: devneetmohanty07@gmail.com
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Hope this helps you out and if so, please mark the current thread as the 'Answer', so others can refer to the same for reference in future.
Regards,
Devneet Mohanty,
SS&C Blueprism Community MVP 2024,
Automation Architect,
Wonderbotz India Pvt. Ltd.