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[Decipher]: Error “Error loading statistics. Please check the database connection string.” when opening the Decipher web client interface?

martaguitart
Level 2

Hi!

When initializing Decipher I get this error: Error loading statistics. Check the database connection string.I have seen that there are open threads where solutions are proposed (https://portal.blueprism.com/customer-support/support-center#/path/Installation-Platform/Configuration/Connections/1499878042/-DECIPHER-How-do-I-fix-error-Error-loading-statistics-Please-check-the-dat..., but I have tried those solutions and I still get the error.

1 REPLY 1

henrynli
Staff
Staff
Hi, if the issue is still unresolved, please log a ticket with support