Decipher Server Service is not getting started

[Athiban_Mahamathi]

Hello Team,

I tried installing decipher on my local machine. Post successful completion of installation, i can see that Decipher server service is not getting started. I tried uninstalling and installing the Decipher IDP components, also tried to perform the steps mentioned in the troubleshooting documents but no luck. 

Troubleshooting

Blueprism		remove preview
Troubleshooting Image processing is one of the steps in the document processing workflow, usually the first after a batch of documents is created, before OCR processing and Data Capture. A separate program (client) is responsible for image processing (C:\Program Files (x86)\Blue Prism\Decipher Automated Clients\SsiImageProcessingClient.exe). View this on Blueprism >

Error message screenshots :


Event Viewer Error Message :



License Status : Active 



Regards,
Athiban

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Athiban Mahamathi Mathialagan
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[Athiban_Mahamathi · Accepted solution]

Hello All,

On further analysis, i have found that i missed to add SQL connection string in Web.Config file ("C:\Program Files (x86)\Blue Prism\Decipher Web\Web.config") and followed the steps mentioned in the below link. Now I am able to access Decipher via locahost. 

https://bpdocs.blueprism.com/decipher/getting-started/decipher-configuration.htm#Add

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Athiban Mahamathi Mathialagan
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[lookman]

Hi Athiban.

I'm glad you solved your mystery. Thank you for sharing the solution.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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