08-05-23 07:57 AM
Hello Team,
Hope you're doing well.
I have completed the installation of decipher but unfortunately fonts and logos are missing from the login portal. Please see the screenshot below. Any pointers how to fix the issue? Thanks in advance.
Answered! Go to Answer.
11-05-23 11:44 AM
Hi Jack,
Thanks for your response.
I was able to resolve the issue. I changed the anonymous authentication to select application pool identity and it worked.
Apparently it was access issue where by IIS was unable to access the Decipher Web folder properly.
08-05-23 02:50 PM
Hi Kishlay.
Try clearing your browser cache.
jack
08-05-23 04:06 PM
Hi @Jack Look ,
Thank you so much for your response, Clearning cache and cookies didnt help earlier.
Do you have any suggestions? Thank you
10-05-23 06:37 AM
Hi Team,
Any pointers on the issue I am facing? I tried multiple things mentioned below but still no luck.
------------------------------
Kishlay Singh
Senior Officer
UOB
Asia/Singapore
------------------------------
10-05-23 02:17 PM
Hi Kishlay.
At this point, I suggest you open a ticket with support.
jack
11-05-23 11:44 AM
Hi Jack,
Thanks for your response.
I was able to resolve the issue. I changed the anonymous authentication to select application pool identity and it worked.
Apparently it was access issue where by IIS was unable to access the Decipher Web folder properly.
11-05-23 02:24 PM
Excellent news Kishlay!
Thank you for sharing your solution.
I hope you enjoy working with Decipher.
jack