Fonts and Logos missing from Decipher login portal

[KishlaySingh]

Hello Team,

Hope you're doing well.
I have completed the installation of decipher but unfortunately fonts and logos are missing from the login portal. Please see the screenshot below. Any pointers how to fix the issue? Thanks in advance.

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Kishlay Singh
Senior Officer
UOB
Asia/Singapore
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[lookman]

Hi Kishlay.

Try clearing your browser cache.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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[KishlaySingh]

Hi @Jack Look ,

Thank you so much for your response, Clearning cache and cookies didnt help earlier. 

Do you have any suggestions? Thank you

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Kishlay Singh
Senior Officer
UOB
Asia/Singapore
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[KishlaySingh]

Hi Team,

Any pointers on the issue I am facing? I tried multiple things mentioned below but still no luck.

1. Re-install Web Client
2. Restarted all decipher services
3. Reboot server
4. Clear cache and cookies
5. Open Decipher web portal on chrome/Edge/IE

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Kishlay Singh
Senior Officer
UOB
Asia/Singapore
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[lookman]

Hi Kishlay.

At this point, I suggest you open a ticket with support.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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[KishlaySingh · Accepted solution]

Hi Jack,

Thanks for your response.

I was able to resolve the issue. I changed the anonymous authentication to select application pool identity and it worked. 
Apparently it was access issue where by IIS was unable to access the Decipher Web folder properly.

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Kishlay Singh
Senior Officer
UOB
Asia/Singapore
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[lookman]

Excellent news Kishlay!

Thank you for sharing your solution.

I hope you enjoy working with Decipher.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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